Palmers Fiat and Abarth Reviews Summary

Customer Service

Pros:

• "Matt is a credit to the Palmers team and I wouldn’t hesitate to recommend him to anybody considering buying a car from this dealership."
• "Davide Manca was particularly good, as he was able to answer all my questions, was very efficient."
• "All the paperwork was efficiently taken care of and the handover quick but thorough, with all I needed to know before driving off."
• "Charlie Mays who is always very helpful, efficient and lovely to deal with."
• "Totally impressed by his constant support and fast replies."
• "Fantastic customer service from Matt Hooton in sales."
• "Matt Hooton was absolutely amazing!"

Cons:

• "Every time you ask to speak to the manager, he is ‘not in his office’."
• "I would never buy another Fiat from this branch."
• "I cannot believe the ratting for Palmers on this site given the misleading 0 % finance promotion on there cars."
• "I have had the worst experience with Fiat Palmers Hemel Hempstead."
• "Went to buy a car at the Watford branch. Didn’t give me the time of day."
• "Would give 0 stars if I could. Terrible service from management."
• "The people have not been trained in customer service."

Staff Performance

Pros:

• "Charlie was so friendly and helped me and my partner understand everything we wanted to know about getting our first car together!"
• "I’m in LOVE with the new car thanks Charlie!!"
• "Charlie was attentive, helpful and went out of his way to help me, would highly recommend to anyone."
• "Thank you so much."
• "Matt has been a real pleasure to deal with throughout and we would certainly have no hesitation to purchase through him again."
• "Fantastic service @ Fiat Palmers. Made the stress of looking for a car so much easier compared to my other experiences."
• "Such a pleasure :)"

Cons:

• "Despite having many problems with Palmers and Charlie Mays, the issues were finally rectified 8 months after ordering."
• "Good commitment from Mark Freeman of Palmers. Two minor issues: failed to return calls on a couple of occasions and only when we got the car home did we realise the car was not fitted with reversing beepers."
• "Once you’ve signed your name, Charlie’s attitude and customer service is shocking."
• "Received an initial response from a 'Retention Specialist' and then... still no response received."
• "I could argue the screw wasn't there this morning. 🙄"
• "Mis sold a warranty only for them to deny it. Customer service has always been appalling."
• "Absolutely appalled by how offensive he was and would never buy a car from them again!"

Product Satisfaction

Pros:

• "Traded my car in for a new fiat 500x. Charlie Mays took the time to help me find the perfect car for me and I love it."
• "I've just become the proud Mummy of a cute, red, shiny Fiat 500!"
• "I love my Fiat 500, this is my 5th car I have got from Palmers Fiat and have to say their customer service has always been fantastic!"
• "Very happy with the price I paid, the service I received throughout the dealership was also second to none and in love with my new 500 Abarth!"
• "I am loving my new Fiat 500 Rockstar, this is my third Fiat 500 I have purchased from Palmers Fiat."
• "This is my first brand new car and Troy at Palmers made the exciting journey better than I could have expected."
• "First and foremost I am delighted with the car!"

Cons:

• "Broke down, got it going and to Palmers. It's not safe to drive particularly if I have my 6 month old son with me."
• "Sadly my positive experience of Palmers was lost this week when my car battery died just before the warranty expired."
• "Purchased a nearly new Fiat 500 car on a PCP plan from here in August... I am very disappointed in the after-sales customer service, which is frankly non-existent."
• "Bought a brand new pre registered Fiat 500, when I viewed it was in a terrible state."
• "I will never buy a fiat 500 again... a month wait to see my car."
• "Only 4 months after we purchased a Fiat 500L from them, we had issues with Palmers Fiat."
• "When collecting my new car there was a scratch on it. After care service was awful."

Communication

Pros:

• "Charlie really helped us to find the right car he allowed us to test drive and didn’t push the sale at all something that made us want to buy a car from him."
• "Fantastic service from Charlie Mays, from ordering my car till collection he kept me updated all the time and was a pleasure to deal with."
• "Thanks so much to Charlie for making me buy a 595 competizione he was very helpful also very knowledgeable."
• "I was very happy with the way I was kept informed with the build progress of my new car by Charlie my contact at Palmers."
• "I was sent a video tour of the vehicle which gave me the confidence to buy the car."
• "Massive thanks to Charlie Mays for making my first purchase of a Abarth 595 a very happy and memorable experience."
• "Brilliant customer service! My experience of buying was exceptional, Harry communicated brilliantly throughout the buying process."

Cons:

• "Service was fine but how.can you not wash a car in your service that you've had from 9am until 5pm?"
• "I sent an email soon after to the retention specialist and heard nothing back."
• "More often than not you can not get through to the service desk and sales with folks being in endless meetings."
• "I've had bad service. Since I paid money no-one calls you back to confirm MOT is intact."
• "Not one of us have had a pleasant experience on any transaction."
• "I have been lied to by the service team, firstly that my battery was covered under warranty and secondly that they had returned my call and left me a voicemail."
• "I had to chase constantly for an update."