The Tawa House Reviews Summary

Food Quality

Pros:

• "The food was cooked to a very high standard."
• "Everything in the platter was authentic and yummy!"
• "Both Meat and Chicken curries were of high standard, the lamb chops, chicken tikka, sheek kebab and donner meat were great."
• "Food was great plenty of different types of variety."
• "Had a tawa which contained all the starters which were spot on, the naan were nice and soft, the salads nice and fresh loved the mint and chilli sauces."
• "The food was delicious and was piping hot, starters were full of flavour and fresh."
• "Absolutely Loved the Place. The Service was Amazing!! We ordered a Tawa and found the food was of Top Quality, Fresh and So Tasty."

Cons:

• "The sikh Kebabs and the curries were really bad in taste."
• "The food was bland and portions so small."
• "Secondly, and most importantly the food was horrendous, to say the least unappetizing sums it up."
• "The food was very disappointing."
• "The food was not fresh. Definitely reheated from previously."
• "Worst food we ever had Meat is burned totally."
• "The food is disgusting, uncooked and the meat on the tava was not edible."

Customer Service

Pros:

• "The manager was so welcoming. She did her job very well and cared for each customer."
• "The staff are really friendly."
• "Staff were very helpful and made the whole experience great."
• "Great customer service from Itishaam. Looked after us and ensured we felt welcomed and comfortable."
• "Staff were so lovely and service was so nice!"
• "The customer service was amazing. Everyone went out of their way to make us feel comfortable."
• "The staff were very professional, sweet and helpful."

Cons:

• "Customer service was awful, can’t admit their food wasn’t good."
• "The young girl who was serving had an attitude."
• "Everyone looked like they didn’t know what they was doing. Waited 50mins for the food."
• "Very bad customer service. Rang them to see what time they close which they said 11pm, got there at 10.15 and was told they closed."
• "A few days ago I went all the way from Nottingham the customer service id and was absolutely horrifying."
• "Staff was inexperienced... Had no clue how to serve at all..."
• "Horrible customer service, we were promised a service in their function room upstairs which was not delivered."

Atmosphere & Cleanliness

Pros:

• "Good Atmosphere."
• "The restaurant being open and clean and very family friendly."
• "It's a very beautiful place to go for a meal to take your family out and friends I I rate them 100%."
• "The atmosphere was very warm and welcoming."
• "Lush delicious food and a relaxed environment perfect for family."
• "This place is a little hidden gem. It's clean, nice decor."
• "The atmosphere was chilled and the place was nice and clean."

Cons:

• "The cutlery was dirty, the inside of the restaurant was crammed and dirty with people sitting closely together!"
• "Baby high chair was also filthy!"
• "No heating in the restaurant I wouldn’t mind but it was a very cold night."
• "The decor was outdated and atmosphere was very discomforting."
• "Had a million tiny spiders on my table and plates."
• "The state of the function room was decrepit and stench was awful."
• "The inside of the restaurant was crammed and dirty with people sitting closely together!"

Value for Money

Pros:

• "Cost £25 so not too pricy."
• "This is certainty value for money and it's a really comfortable place."
• "Is now under new management. Good value for money too."
• "Based on roughly £10 a head I would highly recommend it. Great value for money."
• "The menu is simple and the amount of food you get is value for money."
• "The amount of food you get is value for money."
• "Really made the evening that the food was spot on and great value for money!"

Cons:

• "To top off a bad experience a Tawa for two cost us £30!"
• "Overpriced for what you get."
• "Over priced for the quality of food they provide👎🏻👎🏻👎🏻"
• "You pay so much for such small amount of food. Absolutely a f*****g rip off."
• "Really overpriced."
• "Good portion sizes, slightly over priced."
• "On top cost 40 pound for 2 ppl is appalling for the way the food is made."