Combe Grove - Health and Wellbeing Centre Reviews Summary

Accommodation

Pros:

• "We were upgraded to a bigger and better room. With fascinating views."
• "Exceptional rooms and surroundings."
• "The rooms are well appointed and very comfortable."
• "Absolutely loved the attention to detail on a myriad of levels from the food, to the informative presentations on Metabolic Health and of course the accommodation too has to be mentioned!"
• "We stayed in the actual manor house and had lovely a spacious room including a very comfortable bed, large bathroom, sitting room, and a dreamy valley view."
• "Rooms area spacious and clean."
• "Everything looked clean and well maintained."

Cons:

• "The rooms too are basic and lacked essentials such as a fridge, bottle opener, fresh milk etc."
• "Had a dirty towel and lipstick on the cups in room."
• "Little attention is paid to the cleanliness as we found the room to have cup ring residue on the surfaces and quite dusty."
• "The rooms were not that great and the bathmat looked like it had been a while since it had been cleaned."
• "The bathroom was dirty and dusty with black mould in the corner of the shower."
• "The 'garden lodge' rooms are no better than a Travelodge."
• "It all looks a bit run down and a lot of the rooms are not in the manor house but in a drab looking outbuilding."

Service

Pros:

• "The staff are now very polite, personable and professional."
• "Staff were so friendly and attentive and really made us feel so welcome!"
• "The staff were EXTREMELY helpful and welcoming."
• "The staff are friendly, courteous and helpful."
• "Great customer service, lovely good and wonderfully comfortable."
• "Staff are also lovely and attentive."
• "Beautiful hotel, very good service and the area is so nice to walk around."

Cons:

• "Some of the gym reception team could possibly benefit from a little customer service training."
• "Booked a spa day as a treat pre Christmas for me and my boyfriend... they kept getting the booking incorrect."
• "We had to wait quite a long time for dinner and while one of the waitresses was very apologetic for the delay, another was rather abrasive and abrupt."
• "The massage itself was something else. It went from get a hand stroke me rigorously to when I asked for some pressure to getting a elbow in my back."
• "Service was inconsistent with the staff not having the confidence or knowledge to deal with customer queries and complaints."
• "We heard staff being rude about guests."
• "The staff appeared totally disoriented and were uncoordinated in every shape or form."

Facilities

Pros:

• "A piece of history that exudes health & wellness."
• "Lovely stay, great amenities, could do with a little TLC when you look closely."
• "Nice enough and definitely good value, rooms pool etc all good, breakfast excellent."
• "Indoor and outdoor pools grace the hotel along with a well appointed gym for the energetic."
• "Gym is great - equipment is the latest, varied and well maintained."
• "Love the heated indoor and outdoor pools, sauna."
• "This hotel is *exquisite*. Grand, stately rooms, gorgeous furnishings, spectacular views, service with a friendly, personal touch..."

Cons:

• "The menu was a disgrace with no choice and was the same every day and not much different at lunch time."
• "Not accessible for even the slightly disabled or infirm, lots of outside steps to outside accommodation."
• "Got a skin infection from poor pool maintenance."
• "The 'spa' and outdoor seating areas and tennis courts - in their current state are frankly shabby."
• "Facilities are broken in some places and taking months to repair and still not fixed from before the summer."
• "The whole spa area is run down and very shoddy."
• "The gym and spa facilities really really let the place down."

Dining Experience

Pros:

• "We had a lovely meal over lunch and enjoy the views from the rooms in the manor house."
• "The food was 1st rate, also the wine list has 2 red English wines on it, tried a glass of each, both very good."
• "Food exceptional."
• "Breakfast is made to order and is a very high quality."
• "The food was fresh, healthy and delicious."
• "Breakfast is included with the rooms and there is a great selection, catering for multiple dietary requirements."
• "Food was priced well for the quality and flavours you get."

Cons:

• "Informed me I’d be notified of the outcome the next day but nothing heard, after what has now been 3 weeks."
• "In a sentence not one part of my stay there was very enjoyable and often it was frustrating and just annoying."
• "We waited 50 minutes for porridge which looked and tasted like wallpaper glue."
• "but the dinner service was awfull, we booked a table at 8.30 and we were not seated before 9.00,"
• "It always took forever to get served and when food arrived it was dumped and the server would run away."
• "Lunch and diner are expensive with limited choice."
• "The standard of food was pretty poor."

Booking & Accessibility

Pros:

• "We were greeted at the front desk and proceeded with check in."
• "We had discovered they had upgraded us to a valley view room, that was very beautiful."
• "Location was beautiful and the staff were very helpful."
• "The hotel also relies heavily on apprentices."
• "Combe Grove really has everything you could need and it is so relaxing!"
• "Combe Grove Hotel and Spa is one of the best dog-friendly hotels we have ever stayed at."
• "We absolutely loved our stay in Combe Grove Hotel!"

Cons:

• "No positive comments about accessibility."
• "No positive comments about the booking process."
• "Was disappointing that the restaurant was booked out weeks before hand for breakfast and dinner especially when there's no fridge or microwave in rooms so you have to go into town if you want to eat."
• "We had very poor service when booking before we arrived with delayed responses to emails and it being hard to phone them and someone answer the phone."
• "I wonder why Combe Grove Hotel make it so difficult to book for afternoon tea?"
• "The hotel then cancelled our booking 1 day before we were due to check in via EMAIL leaving us rushing to find another hotel."
• "You will also be met with disappointment when you try to order room service."