A1 Auto Centre Reviews Summary

Customer Service

Pros:

• "Massive thanks to Dave for his excellent and consistent customer service."
• "Always polite, friendly, and while-you-wait which is great."
• "The staff were professional and friendly. The atmosphere was great."
• "Thank you very much to Dave for his excellent and consistent customer service and to all mechanics for the great service, good communication and professionalism."
• "Dave on front desk is more than a booker in, a liaison between the customer and mechanics."
• "The reception person Dave was extremely helpful and great with customers."
• "Friendly and welcoming garage at a great price."
• "Fantastic garage, super friendly and knowledgeable team of mechanics."

Cons:

• "Customer service 0 out of 10. People are very rude."
• "Rubbish service. Always wants to charge for everything, even for advice what is wrong with the car."
• "It may well be a good place but I have been disappointed...booked online for full service with free collection and delivery and no one came to pick my car up."
• "Took my car in for m.o.t then realised after one of them stole my £150 rayban sunglasses."

Quality of Service

Pros:

• "Just turn up for your MOT. No booking and no fussing. Got seen to in about 2 minutes cause they weren't busy."
• "I have been using this company for many years now and once again don't surprise me, they are without doubt the best garage in Dagenham by far."
• "Excellent company. Rang them at 7:30am and they fitted my car in for brakes and service within the hour."
• "I've been using the Dagenham Branch for many years now (10+ years) and I honestly wouldn't go anywhere else."
• "Excellent experience reasonable price very friendly service."
• "Highly recommended to anyone, very polite and most helpful staff, would not go anywhere else."
• "The guys provided a top-notch service for me, even spent time to diagnose a separate issue later for me and gave me advice on the best solution for no charge."
• "Always a fast, friendly, efficient service...totally recommend A1 if you're looking for a great service at a great price and service with a smile."

Cons:

• "I went to this garage for a B service as I have a Mercedes. 2 months later my car hesitated when I try to accelerate...Turns out, I had an engine oil leak."
• "Do not trust, I chose this place to get my car serviced as they quoted me £160...after the work was done, they told me to pay £216."
• "This is a good garage for MOTs service's and the staff are friendly and helpful, but when they are finished with your car they park it in a dodgy car park."
• "i had used A1 auto center for over 8/9 years, for both my cars, went for MOT and servicing etc., cost around £800, Took the car out drove it for 3 miles and the exhaust came off."