Address: Scalby Mills Rd, Scarborough, YO12 6RP, United Kingdom
Phone: +441723373414
Rating: 4.1
based on 709 reviews.
Staff and Service
Pros:
"The staff were helpful & polite."
"Caitlan was a very helpful and knowledgeable member of staff.. super friendly and a great asset to the team."
"Nice staff."
"Thanks to the staff who gave flexibility on our ticket entry time."
"A young lady called Chelsea done some great informative talks throughout the afternoon."
"Well set out and very helpful staff throughout who genuinely appear to love their work."
"The staff were lovely, we were welcomed in by a really friendly girl, sadly I didn't catch her name."
Cons:
"The staff's attitude towards the visitors also left a lot to be desired."
"Staff came across as inexperienced in comparison."
"The receptionist didn't know what we got with the tickets we had purchased online and had to ask someone else for help."
"Staff all around the park were lovely and pleasant…except the cafe however."
"General cleanliness poor and unhelpful staff."
"The other issue is the layout and signage. We had to ask a member of staff if there was anything else to see!!"
"Only three stars as the wheelchair / pushchair access is not great especially when it’s busy."
Value for Money
Pros:
"If you book two days ahead on line it cost £16, a saving of £6 on the £22 admission fee."
"You can get 2 for the price of 1 entry tickets which is brilliant."
"Decent for a visit, but not worth the full price on the door, so definitely worth getting a 2for1 voucher."
"Good value for money when using a 2 for 1 voucher which seem to be available on parking pass tickets and local magazines and Groupon so keep your eyes peeled when planning a visit."
"We bought our tickets at the blue dolphin for 50% cheaper so if you get the chance to do this it is a huge saver!"
"We used a kelloggs free adult ticket promotion and I would recommend you do, as £20 each is expensive."
"We got family tickets for £19 per adult for unlimited entry for the season, this is cheaper than a one day ticket bought at the ticket office."
Cons:
"Very overpriced for what's on offer."
"Merchandise can be expensive but it's worth it most of the time."
"At £20 a ticket and £4.40 to park the car this really is a huge disappointment."
"It is very pricey and you can get around in about 2-3 hours, when you add paying for your photos you can easily spend over £100 if you're going as a family."
"Loved it but very expensive to enter and shop was also expensive."
"The only thing that let it down for me was the price of the food absolutely criminal 25 quid for a meal deal."
"Tickets are a little pricey mind you and the cafe food selection is a bit 'cheap' and 'artificial' in quality, could be a lot better."
Facilities and Accessibility
Pros:
"Large car park which is free to park in from November to February."
"The sealife is very large, it has great accessibility for those with mobility issues."
"Wheelchair/pushchair accessible too."
"The centre has restrooms, a cafe and a gift shop and is located right on the beach."
"The North Bay miniature railway was a lovely way to end our visit."
"Easily accessible by car or Scarborough's miniature railway."
"The building had an indoor cafe and a small play area outdoor."
Cons:
"It is quite a small place and doesn’t take long to look around."
"Space too small for what penguins need."
"Our son is disabled in a wheelchair and there were ramps to get past some staircases but not all."
"Also you have to pay for parking."
"Some areas weren't especially disabled friendly as when trying to look at fish in pirate ship area there was something blocking viewing (at eye level when in wheelchair)."
"There are some areas though that aren't fully accessible."
"All of the doors were quite heavy double doors, none were automatic and none could be managed by a lone disabled wheelchair user."
Experience and Education
Pros:
"The seal sanctuary does fantastic work and it is really interesting listening to the talks about the animals."
"We enjoyed listening to the talks."
"Fascinating place to visit. Educational and also fun! Beautiful creatures to see."
"Otters were an absolute delight to see."
"Large variety of species and was soo lovely to see how they care for sick/injured seals!"
"Brilliant socially distanced family day."
"It's an absolutely brilliant time."
Cons:
"Been to quite a few sea life centres, this one though is a bit 'Meh'."
"We sadly wouldn't return."
"Whose idea was it to have the entrance and the exit cross over each other?"
"The penguin are in an absolute disgusting tank, can tell they have been very stress and unhappy."
"The sea lions were great to watch & the penguins seemed to be content."
"The outdoor stuff like penguins and seals was disappointing."
"The seals and the penguin enclosure are fairly small and cramped."