"Every member of staff we met were polite and so very helpful."
"There was absolutely nothing that was too much trouble for the staff from start to finish."
"The staff and managers who spoke to my son were both pleasant and helpful."
"All the staff were helpful but professional."
"The staff were very friendly and helpful."
"The staff were on point. Just so professional yet friendly and wholesome."
"The staff were wonderful."
Cons:
"The 'managers/bar managers' need to have a better understanding or how to treat people, especially the bride and groom."
"Disappointing service! ... it was a shame about the unacceptable customer service and bad attitude of some staff."
"Sadly the day was spoilt by rude staff, who did not improve as the day went on."
"A lovely venue let down by shameful staff and illegal, ridiculous rules."
"Overall customer service was abysmal!!!"
"DO NOT BOOK! ... it is immensely let down by the management team and staff."
"Very unprofessional and disappointing."
Food Quality
Pros:
"The food was amazing absolutely delicious."
"Best food we have ever tasted at a wedding."
"The meal (outside catering) was delicious."
"The food was really good."
"The food was fabulously presented and tasty, thank you."
"The food was on a different level and served with precision and professionalism."
"The food was delicious, my guests were nothing but complimentary of the whole venue & team running the Pear Tree."
Cons:
"Main course wasn't quite as good as last time but still very good."
"Some of the cocktails at the bar were horrible and expensive, i had to return a couple of drinks."
"The wedding food was poor gave us on top table overcooked chicken, we didn't even get the gravy that was supposed to accompany the meal."
"Lovely surroundings. Sunday lunch not as expected. Three courses £25. Starters and puddings excellent but roast pork and beef poor."
"A number of our guests being served chicken nuggets instead of chicken breast which is not acceptable when paying upwards of £120 a head for food."
"The food offered included dry chicken without gravy."
"The food was incredibly slow and delayed our evening DJ by an hour and a half."
Venue and Accommodation
Pros:
"The rooms were stunning."
"The room was stunning with fantastic views of the garden."
"The garden grounds were so well kept and every space had been carefully looked after and loved."
"They have done a fantastic job refurbishing this wonderful building."
"It's a beautiful setting, with lovely rooms and grounds."
"The venue is stunning, including the grounds."
"Lovely setting in well kept grounds."
Cons:
"Could not use cash, which was poor."
"Only drawback is slightly awkward for disabled (stairs/gradients, etc.)."
"Lots of promises were made beforehand that weren't carried out on the day."
"You are restricted on so many elements here, music/snack foods etc."
"The venue failed to stipulate that there was a limited amount of breakfast items for their guests."
"The other problem was the doors to get to and from the room, they were in 2 parts, if I didn't have help, there would have been no way I could've gotten through these."