Address: Quayside, Salts Mill Rd, Shipley BD17 7ED, United Kingdom
Phone: +441274585770
Rating: 3.8
based on 342 reviews.
Staff Service
Pros:
"Staff were all very professional and helpful."
"Fab atmosphere staff are so helpful too."
"The staff are so friendly! Niamh and Callum were really talkative with me and partner when we came in for breakfast."
"Staff constantly adhering to government guidelines to keep everyone safe."
"The staff here are really friendly and helpful."
"Staff were good and so was service."
"Staff efficient and welcoming."
Cons:
"Bar staff looked miserable, seen more smiling faces in a dentist waiting room."
"Staff were not attentive at all."
"Staff did not about it."
"Shame the staff are rude and unfriendly give you dirty looks for asking for table to be cleaned and cleared."
"The staff are miserable unfriendly anyway which is awful as we come here often."
"Staff just kept walking by and ignoring us and other customers."
"Staff dropped some ice on floor, tried kicking away but couldn't."
Food Quality
Pros:
"EXCELLENT Extensive menu food was freshly prepared absolutely delicious."
"The food was served promptly & was good with even the vegetarian burger being really tasty!"
"Tonight was amazing, my Wife's 70th Birthday treat from Son Mark... food was excellent."
"The food was hot, fresh cooked and delicious with ample servings."
"The food was lovely, I usually opt for the Chicken New Yorker however I wanted a change and went for a Mix It Up & the portions are so good, lovely as always."
"The food was nicely presented and well prepared, can recommend the prawn cocktail starter and the festive pie."
"Food excellent and very good value for money."
Cons:
"Food was very poor and everything seemed to have a funky taste, like old oil or pans were used."
"Christmas dinner was absolutely ridiculous under cooked rubbish thank you for ruining Christmas."
"Been here for lunch today I had curry but when it came it was very watery and not very warm... has put us off a bit returning."
"The food was atrocious."
"Food portions are good. My burger tastes of charcoal. Over cooked and tasted rubbish."
"Expensive, poor quality."
"Food was a let down funky taste..poor lighting we had to use our phones to read menu."
Ambiance & Cleanliness
Pros:
"We arrive and got seated straight away the pub/restaurant was lovely and clean and spacious."
"It's a modern family pub that is inexpensive and very good for family's."
"Had a lovey ‘safe’ lunch here today with my friend for the first time since lockdown."
"New and clean with friendly and efficient staff."
"Very welcoming and engaging staff. Family friendly atmosphere too."
"Nice atmosphere, friendly staff and quick service."
"Always a friendly place to go."
Cons:
"Place is in dire need of a refurb, mould, damp and seats ripped to bits, not a nice place to eat."
"Very strong smell of cannabis in toilets."
"Although the pub looks lovely. The food wasn't great."
"The atmosphere is affected by the place being a little run down and in need of an upgrade."
"Ripped seats, mould on the ceiling, a kids playroom that stinks like it’s not been cleaned in years."
"Starting to look very scruffy and dirty, there has been waterleaks in ceiling for some months and gone mouldy and seats are ripped, Anywhere near the play area stinks."
"Toilets are like they never been cleaned for a months."
Value for Money
Pros:
"Food is about as good as you can expect for a chain pub, drinks are reasonably priced too."
"Good prices 10.99 for 2 course meal, so definitely good value."
"Its still great value for money and good pub atmosphere."
"The food is great and you definitely get the amount you pay for!"
"Not the best food around but it was a specials day so got 2 x 15oz gammon meals for £15.00 not bad."
"Good value food at an excellent price. Large portions."
"A very good value meal."
Cons:
"Prices have rocketed up in the last couple of years."
"Got a parking fine. Even though we registered the car!! Definitely avoid this place.."
"I visited the pub approximately 10 am and left at 11.00am parked right outside the pub and got a parking find of £60... what a con beware my kids will now have to suffer i really am annoyed with these people not everyone has £60 to give away."
"Just an update on the “noble comb”, so if you ever decide to try this place, a word of warning….we’ve been made aware that when you park there you’ll get a notice through for a parking fine."
"Very expensive for a poor standard of food and service."
"Was there for 2 hours for a meal, parked in the pubs own carpark and received a £100 parking ticket. Very expensive meal!"
"This pub now operates a managed carpark system... My refreshing pint in the summer sun ended up costing me £64+."
Family & Child Facilities
Pros:
"The play area is great for toddlers, kept my little one busy and happy during our visit."
"This is a pub restaurant that caters for families and is a God send if you have young children."
"For the children there us an indoor play area aswell as outdoor playground."
"Inside play area for kids was a massive bonus! Plus an outdoor play area kept the kids well entertained."
"Kids are welcome and they always have a colouring pages n crayons for the kids to colour in."
"Great place if you have young kids as it has an indoor and outdoor play area."
"Good activity areas for children to play in secure area."
Cons:
"Play gym closed, which I tried to find out before going however nothing about this online and didn’t get through on phone."
"The only plus side is that they have soft play for children."
"Seats near children's play area in side near Toilets are all ripped and in poor state of repair."
"A glass was broken in the soft play area and staff wiped the floor with blue tissue however there was glass found on our 2 year olds clothes from within the play area."
"It has a small free play area - strongly advise parent supervision due to some of the clientele."
"Always quick, tasty food, my young grand daughter loves it here as she can use the small soft play area whilst she waits for her food."
"A large indoor and outdoor space and somewhere for the kids to run around."