The Big Rock Cafe Reviews Summary

Food Quality

Pros:

• "Delicious healthy, freshly prepared food."
• "The food, it was amazing and delicious 😋."
• "Organic bread on Fridays, self-service soup for speedy lunches, imaginative combinations."
• "The ingredients were so fresh."
• "Real home made, tasty and big portions."
• "Food different, imaginative and tasty."
• "Enjoyed an absolutely delicious chicken and butternut squash curry with rice, chutney, salad, and naan bread."

Cons:

• "Welsh rarebit was awful burnt and no cheese or leek at alltiny bit of dried up omelette on top! Completely tasteless and Extremely disappointing!"
• "All food is preprepared in advance and warmed up, rarebit wasn’t great sadly."
• "The sourdough needs more salt and oil, and I wish they'd stop caking the top of it in flour."
• "Both didn’t have much of a taste."
• "The pre-made cowboy burrito consisted almost entirely of rice, and was really disappointing."
• "Had a tomato red pepper sweet potato and lentil soup but unfortunately it was literally a tin of chopped tomatoes nothing else!!"
• "The worst we have had, rock hard and obviously not baked today."

Staff and Service

Pros:

• "Stunning food and lovely staff."
• "Exceptional and very friendly service."
• "Staff are always super friendly."
• "The man at the front of house was brilliant with customers with a relaxed and humorous approach."
• "Staff are helpful and friendly."
• "The staff really friendly and a very warm atmosphere."
• "Very friendly staff."

Cons:

• "Service at the counter can be a bit chaotic and busy."
• "They got our order wrong, didn’t apologise and we waited longer."
• "The service was both incredibly inefficient and unfriendly."
• "Staff never that interested in asking if you were okay so left without saying anything."
• "Service did take a bit of time but we had a good chat with the guy who was making the coffee whilst we waited."
• "Service was also slow considering it probably only took a couple of minutes to prepare."
• "Our order was forgotten about leaving us sitting for half and hour before we enquired where it was."

Atmosphere and Decor

Pros:

• "No intrusive music, beautifully maintained."
• "The most warm, welcoming and homely café I've ever been in."
• "Nice friendly atmosphere."
• "Felt relaxed and comfortable and was the highlight of a wet day."
• "A warm welcome awaits you, a really good atmosphere and food."
• "Breath of fresh air on a wet, dreary day."
• "Really liked this fun, hipster cafe in the middle of Porthmadog."

Cons:

• "Atmosphere was quite flat, no music."
• "The atmosphere inside is dead, perhaps due to the surly staff."
• "The seating area inside feels a little neglected."
• "Weird place, paper plates, odd seating arrangements."
• "Overall, a disappointing experience."
• "Ordering your food can be really confusing."
• "Shows everywhere dog friendly! Got there states no large dogs! Not a good start!"

Accessibility and Facilities

Pros:

• "Facilities excellent."
• "More inclusive toileting and baby changing facilities would be great."
• "Giant lego and some other toys for kids, table football, and also a potty, booster step and baby changing facilities."
• "Lovely quaint little place inside where you can sit in comfort with a warm open fire."
• "Cosy and relaxed seating area."
• "Really cosy atmosphere."
• "Lovely relaxed seating full of character."

Cons:

• "Not particularly wheelchair accessible."
• "The cafe is quite small so if you have a large dog then I would advise visiting at an off peak time."
• "Oh, and it's not as dog friendly as advertised. Apparently only small dogs are welcome."
• "One area could do with a little TLC."
• "Has a serious problem with wasps that they don’t seem bothered to sort."
• "Beware the two line system for takeout and sit in which isn't declared on entry."
• "I'm afraid I didn't go into this place for a couple of years because of the religious quotations on the door."

Value and Pricing

Pros:

• "The prices are very reasonable."
• "Great quality and very reasonably priced."
• "Great value for money."
• "Very reasonably priced given the high calibre food and drink on offer."
• "Great selection of food at reasonable prices."
• "The toasties are worth every penny for the size of them and the cakes are amazing."
• "We also got the cheapest bag of sweets and coated nuts ever! Amazing!"

Cons:

• "The prices are a bit higher than the local average."
• "A little expensive."
• "Meal was delicious, though a little expensive, but home made bread and home made cakes."
• "The burritos are way overpriced for what you get - premade and hanging around in a keep warm box and dry as anything."
• "Prices fair except the phenomenally expensive hot chocolate."
• "Very disappointed at the service and waste of money and food."
• "Takeaway meal very disappointing."