Cafe Murano Covent Garden Reviews Summary

Service

Pros:

• "The restaurant has only just reopened after being closed for covid, but the service was spot on."
• "The staff are attentive, personal, and friendly."
• "Staff were attentive and lovely, food was very good."
• "The staff couldn't do enough and our waiter Luciano was charming and engaging and really made us feel welcome."
• "The service was fabulous, attentive, friendly and charming."
• "The staff were super kind and helpful."
• "The staff here are passionate about their service, food and customer experience."

Cons:

• "The service was not up to the mark."
• "We then ordered 2 drinks - 1 arrived and we waited for 15 mins for the 2nd, despite reminding the staff."
• "Managers came to assist but spent more time clearing tables than helping customers."
• "The service was also very very slow."
• "Waited over 25 minutes to have even our drinks order taken."
• "The service was up and down, at times very good and other times very poor e.g. clearing plates when one person hadn't finished."
• "The service was friendly but awkward and extremely slow."

Food Quality

Pros:

• "Fabulous food, wonderfully attentive staff."
• "The Mozzarella, figs & olive oil was divine, the Fiorentino tomato salad, simple but so well seasoned, it is what a tomato salad should taste like, always."
• "Every mouthful was a delight."
• "The Primavera Risotto, which was gloriously silky smooth risotto with yellow courgette, asparagus, and wafer-thin spring onion slices."
• "The truffle and mushroom arancini were light and very flavourful."
• "The food was excellent and extremely tasty."
• "The food was incredibly tasty and all parts of the dish were represented."

Cons:

• "Food was really really poor, Monkfish was overcooked, the risotto tasted like it wasn't fresh."
• "The Risotto was very sludgy in texture, completely overpowered with cheese and the arborio rice was slightly hard and undercooked."
• "Surprisingly poor. The pasta isn't freshly made."
• "Food quality was distinctly average: salt cod fritters were gloopy, greasy and tasteless; fish stew was overcooked and dry."
• "Bland sea bream, cavalo nero was boring and flavourless."
• "The ox cheek and polenta with salsa verde sounded delicious but the execution was far from it - it was a sloppy mess in a dish and lacked flavour and seasoning."
• "The spaghetti with chilli and crab was very over cooked and I couldn’t really taste the crab or chilli."

Ambiance

Pros:

• "The space is relaxing thanks to dark wood panels but kept bright enough by mirrored walls."
• "The atmosphere was lovely."
• "We had a really nice table by a fireplace with candles and this set a really nice atmosphere."
• "The atmosphere of the restaurant is very cozy and welcoming."
• "Upstairs pleasant and airy on a hot summer's day."
• "The ambiance feels so authentic and welcoming."
• "The atmosphere was really lovely."

Cons:

• "No ambiance in the restaurant - the music was so low I started wondering if they were closing soon."
• "We were sat upstairs on a friday night and the atmosphere was completely dead up there, compared to a nice vibe downstairs."
• "The decor feels a bit like a cheap generic bistro/chain restaurant."
• "Extremely loud in there with loud background music."
• "The acoustics were poor."
• "Unfortunately we saw a mouse running around the restaurant while we were having dinner."
• "As you walk in you have to wait long time to get seen, the main entrance too small to wait around."

Value

Pros:

• "The cafe was offering a takeaway meal with for any raw pasta, a sauce, and a wine for £15."
• "The kid's menu is exceptional value for money."
• "Purely by chance we ended up here for a quick drink and dinner, not expecting much but then very favourably surprised - great pasta dishes, fresh salads and reasonable prices."
• "Fortunately, they have an express 2 course menu for £23."
• "This place is such good value for a special occasion, we were so well looked after and the food was amazing."
• "All of that, including £34 bottle of wine, came to just over £100, which we felt was an exceptional value for the service, food quality, portion size, ambiance and overall dining experience."
• "The food was fabulous with good portion sizes and the price, for London, were great."

Cons:

• "£3.50 for four slices of bread was a rip off."
• "We was then overcharged by £18 for the wrong bottle of wine on the final bill."
• "This all came to £200 for three people with no alcohol, which left us feeling like we had been ripped off."
• "The spaghetti pomodoro was nice, but very expensive."
• "Overpriced wine - a carafe of house white £27."
• "Prices are on the high side."
• "Food is overpriced in my opinion."