Wingstop Gloucester Road Reviews Summary

Customer Service

Pros:

• "Came late last night and although it was crazy busy I still receive amazing service."
• "The server was kind and the restaurant was exceptionally clean."
• "The service was amazing, very friendly personnel and very attentive."
• "Wonderful service, especially by a woman called razan; extremely patient and tolerant with all my allergies."
• "Food was excellent quality, very fast service and customer service staff Major was very friendly and helpful."
• "Great customer service from front desk."
• "The staff are very polite, friendly and attentive."

Cons:

• "Literally none of the employees are serious or bothered about their job."
• "This place has the worst staff and do not have any means of customer service."
• "Worst ever customer service and pathetic management to say the least, clueless staff."
• "Staff members were really unable to deal with the customers."
• "Service was absolutely horrible."
• "The staff is HORRIBLY organised, i have never seen such poor service."
• "The staff are so rude and not professional at all."

Food Quality

Pros:

• "Had the boneless wings in Louisiana Rub and Original flavours and it was the absolute best; the flavours were super tasty."
• "Great place to eat at boneless wings were amazing would highly recommend the mango habanero."
• "Wow those atomic wings are of the chart, they are make-you-weep hot."
• "Love the customisability of wings/bites."
• "The Mango Habanero wings delivered on the heat."
• "I have become a fan of this place and really enjoy the lemon pepper chicken tenders and the cajun fries."
• "Everything was lovely! Fantastic! Full of flavour, i cant fault them at all."

Cons:

• "I found wing stop to be expensive and average at best."
• "The wings were a huge let down. Absolutely vile. Stale oven cooked wings tossed in sauce."
• "Really disappointed with these wings. (Some weren’t even wings)."
• "The boneless wings were tasty although the lemon peppers ones were a bit on the oily side."
• "The undercooked chicken, stale chips, Cold wings, non English speaking workers who got my order wrong multiple times and mediocre burger fell far below expectations."
• "The wings were horrible. They looked like they had been cooked several times previously. Hardly any meat on it and very dry."
• "The wings felt and tasted microwaved. Dry, tasteless, lukewarm."

Value for Money

Pros:

• "Good value for price."
• "It taste as amazing as the ones in US."
• "The fries were tasty and not oily."
• "Good Wingstop with great food quality. But most importantly the service was amazing and Mehdi guided us through the ordering process with great enthusiasm and great recommendations, making our stay even more enjoyable."
• "Really tasty smoked BBQ boneless wings and sweet potato fries, good value for price."
• "Refillable drinks is great with lots of selection."
• "The food is so yum, highly recommend."

Cons:

• "I found wing stop to be expensive and average at best."
• "Good food, quite pricey and whenever I order this on Deliveroo there is something always missing."
• "Great experience although a bit pricey."
• "Just wish it was cheaper because 8 wings for £8 is quite expensive."
• "Overpriced wings, chicken was quite dry and the wings were small."
• "Food is overpriced and not worth sh1t."
• "The portions are very small for the price."

Ambiance and Cleanliness

Pros:

• "The server was kind and the restaurant was exceptionally clean."
• "The ambiance matched the food and the food was great."
• "Great branch of Wingstop, good location right opposite Gloucester Road tube station, and with plenty of seating inside."
• "Nice clean place."
• "A nice, cool respite in this hot London weather. And so nice to be able to wash your hands right then and there after eating!"
• "The place was perfectly clean."
• "ATMOSPHERE - 5 STAR, CLEAN AND CUSTOMER SERVICE AT CASHIER AMAZING."

Cons:

• "The massive downfall on my visit was the music. They were playing rap/drill/gang culture music so loud, it honestly just made me disgusted."
• "The music was so loud that it drowns out your voice when trying to order food."
• "Very loud music as off it's very crowded inside but not the case."
• "Music was way too loud inside so we sat outside."
• "First thing we noticed is the amount of dirty tables."
• "Tables were dirty, loads of old food down the side of tables."
• "It was a bit crowded unfortunately. I wish they have a bigger seating areas."

Service Efficiency

Pros:

• "Food was excellent quality, very fast service and customer service staff Major was very friendly and helpful."
• "Food is delivered to your table by the friendly staff."
• "Friendly and quick service."
• "This wing stop has amazing customer service with quick and easy ordering."
• "Really good location for the store, quick service."

Cons:

• "Appalling service! We waited over 40 minutes for some cheesy chips & churros!"
• "It's poorly organised and they need to prioritise in person customers instead of delivery."
• "Waited 35 minutes for an order from a ‘fast food’ type of experience."
• "This ain’t no fast food, no tables available, only one person taking orders, waited 40 min for order with time proof on receipt."
• "We waited 45 minutes for our food and none of it seemed freshly cooked when it arrived at our table."
• "Waited more then 40mins and was asked to wait another 10mins without giving any reason or being apologetic."
• "Food ready time is the worst I've ever seen. Order from deliveroo and its not ready even 3 hours after."