Deluxe manna Reviews Summary

Food Quality

Pros:

• "The food was absolutely amazing."
• "Excellent service and the food was absolutely delicious."
• "Food tasted amazing and portion sizes were plentiful."
• "The food here is absolutely delicious!"
• "Delicious food and cocktails, great service and perfect vibe."

Cons:

• "Food wasn't great either, it was very salty with a lot of dry overcooked meat."
• "The food had a very bad representation and came one by one, so had to wait a lot."
• "Food didn’t taste great. Staff don’t smile, came to the table without a bottle opener and didn’t even say sorry."
• "The food did not disappoint but I might say the service was terrible!"
• "The food is nice but we waited an hour and they forgot a few items and I felt pressure to eat fast!"

Customer Service

Pros:

• "Polite staff and great location. Our waitress was Claudine, she’s absolutely amazing, friendly, and very polite."
• "We were all impressed by the quality of food, drinks service, and atmosphere provided."
• "The waitress attending to us was very very pleasant, definitely service with a smile and she knew her stuff about the menu."
• "The staff is friendly. But the wait is a way too long, they forgot about few things and then have added other things to the final bill."
• "The service the food the everything even the venue itself and the atmosphere, it was a really chill vibe there were vibrant colours and everyone I went with were happy with their food and so was I, the customer service too was great would definitely recommend 10/10."

Cons:

• "Sadly I was very disappointed with the customer service, it was like we were bothering them by asking simple questions."
• "Poor service, poor attitude, no smiles, not even a greeting upon entry and it spoils the sit-down experience."
• "The customer service is very poor. There were two waitresses one Leila and another one with an afro ponytail, who did not even want to learn the name because she was just very unprofessional."
• "Customer service was pretty good the food was fabulous. However, it was hard to find the location which should be changed I wish we could come back again waiting for so long was at least worth it for once."
• "This place is very disorganised! I had a booking for a table for 2. The man at the front said it would be a 30-minute wait which turned into over an hour."

Ambiance and Decor

Pros:

• "The decor in this establishment is very chic & stylish, wonderful warm atmosphere."
• "Great menu for African and Caribbean food. Vibrant atmosphere even in the middle of the week."
• "I really loved the interior, very sophisticated and cozy."
• "Nice interior, drinks were nice too."
• "Tottenham Hale's best kept secret. Had a fabulous late dinner, ribs and then cat fish in a delicious sauce served in large leaves with plantain. Great Afrobeat videos, nice bar, nice buzz."

Cons:

• "We entered the restaurant and it was freezing cold. And no warm water in the toilets."
• "The only thing we didn't like was the choice of condiment with the fish (some sort of white sauce with mushrooms) aside from that everything was nice."
• "Most of the staff were lovely but we were overcharged for a number of items, when we brought this to one particular staff members attention he tried to insist we read the menu wrong causing a big fuss which ruined the visit towards the end."
• "Horrible service, bad food we waited 1 hour to get a table and then waited another 2 hours for the food and once we got our food we didn't even get everything we ordered."
• "Terrible my birthday and the booking was for 8:30pm 2 hours later still outside with children even if you have a booking you are still waiting might as well go somewhere else."

Value for Money

Pros:

• "It’s a bit pricey but the amount of food you get makes up for it."
• "Amazingly flavoursome and great value African and Caribbean food."
• "The food is delicious! However, I wish the puff puff was freshly fried rather than reheated."
• "Great dining experience with a group of 10. Arrived without reservation - the team at Deluxe Manna were accommodating and great from the off."
• "Really tasty African food with generous portions and various drinks and desserts option!"

Cons:

• "A platter that’s supposed to serve 4 people came like something I could eat on my own FOR £52??? With SMALL portions?"
• "The food is nice but the wait is 2-3 hours for the food to arrive."
• "Ordered a takeaway, total came to £21 for 3 dishes. The portion size was very tiny, container not filled nowhere near the top."
• "The food is amazing but the wait is 2-3 hours for the food to arrive. The staff have attitude when you ask for something."
• "The food did not disappoint but I might say the service was terrible! Not sure if it was about we were a large group of +10pp but we had to wait 45+mins outside in the cold before being allowed in!!"