Rascals Party & Play Centre Reviews Summary

Staff and Service

Pros:

• "Staff are so friendly nothing is too much trouble its clean organised and a great place to have fun."
• "Staff are all friendly, and are always on top of the cleanliness in the seating area."
• "Always a great experience when we go, the staff are absolutely amazing and work so hard."
• "Staff are polite and make your stay fun and welcoming."
• "The staff were very friendly, the food was excellent."
• "Every staff member was extremely pleasant and wanted to go above and beyond for us."
• "Fantastic staff, lots to keep the kids entertained and reasonably priced."

Cons:

• "When I tried to speak with the manager after getting no help from the staff, he was incredibly rude and refused to help."
• "Not many staff on duty the children under 5 play area was overrun and chaotic."
• "No staff around to speak to apart from behind the food counter."
• "Overcrowded and unsafe. Rude abusive staff - expect to wait ages for poor quality food."
• "The only thing stopping me give 5* is the ball pit vacuum sometimes doesn't work."
• "Too many people admitted at one time, which makes it crowded and a little dangerous."
• "The place was maxed out to capacity it was horrendous and unsafe."

Cleanliness and Maintenance

Pros:

• "Great place for your little ones. Spacious, clean and well maintained."
• "Nice, clean facilities."
• "The soft play equipment was good and a good size too."
• "Staff were friendly and the kitchen area / toilets very clean."
• "It's probably one of the most professionally run play areas I've ever visited it's well kept very clean."
• "Looked well maintained, with plenty staff available on the floor cleaning and making sure everything is in order."
• "The cleanliness of this play centre was superb."

Cons:

• "Play items removed and not replaced-just empty space."
• "The toilets were disgusting for a children's play centre."
• "The bouncers and rockers were filthy."
• "The soft play didn't look very clean."
• "A socks only place but sorry the carpets are all sticky and dirty, hygiene isn't up to scratch and cafe/ tables unclean."
• "The only major let down is the dirty carpets i.e not per say as in hoovering but more so in the colour and condition."
• "Over crowded and not very clean."

Food and Menu Options

Pros:

• "There is a lot of quality food on good price. Drinks too. Really good espresso."
• "The food was delicious and the kids really enjoyed the party food they have a wide menu range which caters for halal, vegetarian and vegan options."
• "The food is great for the kids, and the adult platters are even better!"
• "Bonus was the fact that they had an extensive Halal menu too, which is rare to see at Play centres."
• "The food is also very good, a million times better than these places usually serve. It seems all home made and lots of healthy food for the kids."
• "Food was good & reasonably priced, and more importantly not something & chips."
• "Good selection of foods for children and adults."

Cons:

• "The food is quite expensive as expected."
• "Menu far too big for a play centre, some food was burnt and still brought out."
• "The food is over priced and not good what so ever!"
• "The food for him wasn't good last time he had pizza it was so dry (cheap quality)."
• "Great for kids to run around. However, the food must be the worst on the planet. It's over priced and tastes like s#*@."
• "Hygene was appalling, frozen food for my daughter and undercooked meat for me."
• "The food seemed a little pricey too in comparison to other soft play centres we have visited."

Value and Pricing

Pros:

• "The 2 hours play and toddler food for around £9 was good value."
• "I would definitely be booking this place again for my kids birthday as it is extremely value for money."
• "What a fantastic place for children, it cost less than £7 for the toddler and that includes a meal."
• "They have a kids menu which was only £1.50 on top of the price to enter."
• "It was also very good value."

Cons:

• "The price is quite steep. £18 for 2 children for 2 hours."
• "Been few times but portions are ridiculous now spent over £80 with kids after there ‘kids meal’ we had to buy more food as portions were so small."
• "Their own prices are way too expensive, especially for 5 children."
• "The food is good. A little on the pricey side for 2 kids, especially if you buy food and drinks too."
• "Drinks are also ridiculously over priced."

Safety and Security

Pros:

• "Fantastic little place to let your kiddies loose knowing they are safe while you can relax with a well earned cuppa."
• "Although the play can get a bit busy the staff here are always on hand to make sure the children are kept safe."
• "The place is secure, you can't just go in and out, you need the receptionist to open the doors for you."
• "Safety environment, qualified staff, good food and drinks, clean space, big playground."

Cons:

• "Not many staff on duty the children under 5 play area was overrun and chaotic."
• "Too many people admitted at one time, which makes it crowded and a little dangerous."
• "The place was maxed out to capacity it was horrendous and unsafe."
• "My only concern with these places is that anyone could walk out with your child. There is no security in place to tag parent with child."
• "Very good play centre but I think they need to review their Health & Safety as the building doesn't have a proper fire alarm, they use smoke alarms you would find in your house!"