Tortilla Wimbledon Reviews Summary

Food Quality

Pros:

• "I love this place!! The food is great and fills you up without being too expensive. For quality and quantity it's definitely worth it!"
• "Holy guacamole!!! Food is deliciousssssss."
• "Very tasty and good quality food. All food looks really nice and fresh in the line."
• "Super fresh ingredients and very tasty food."
• "Love the Chicken and Pork Burritos here, recently tasted the orange and cranberry sauce with nachos, it's delish."
• "The food is consistently fresh and delicious."
• "The burritos are freshly cooked."

Cons:

• "Horrible customer service made me pay for churros twice for one bag."
• "The churros were hard and overly sweet. Don’t recommend and won’t order it again."
• "Not as good as when it first opened in Wimbledon. I find their chicken to be very fatty, clearly changed their suppliers."
• "The chicken I. The burrito was rock hard and very flavourless."
• "Guacamole literally had huge chunks of avocado and my partner said it didn’t taste great and way too many herb(leaves)."
• "The most awful take out food you can possibly imagine. Tacos raw, broken, soggy.. Burritos even worse."
• "They put the music up so loud we couldn't hear anything but swear words and 'N' words."

Customer Service

Pros:

• "People in the Wimbledon branch are very friendly but mainly George. He always makes me feel welcome."
• "The service in Tortilla Wimbledon is second to none. I would like to especially mention Jana who always is super friendly."
• "I always go to Burrito Wimbledon on my lunch break as I don’t have much time and the service is always quick and helpful."
• "Clean, well managed, great staff, very efficient during a busy service."
• "Great service,Bianca and Karla took it to the next level, fantastic food, always reliably excellent."
• "Costumer service was excellent. The man who served my friends and I was very kind and patient with us."
• "The staff are the loveliest people, especially Jana!"

Cons:

• "These guys don’t check the receipts for online orders, always missing items."
• "Poor customer service, served incorrect order and had eyes rolled when mentioned."
• "Absolutely terrible service just now as I'm posting."
• "Every single server I encountered seemed to exude an air of disdain and resentment towards customers."
• "The service was absolutely terrible."
• "Terrible costumer service from an middle aged man. Seems angry and very rude!"
• "The guy who was attending us was rolling his eyes every time we asked for something."

Value for Money

Pros:

• "A great quick lunch spot. A burrito with a drink and a snack to share comes at £10 per person."
• "Usually a discount available in some shape or form but even without its great value."
• "Great food at a great price there is enough seating normally."
• "Large chicken bowl for under £10 is a massive portion size and will leave you full."
• "Cheap traditional tortillias to go (or eat in!) Very quick and friendly service with good food."
• "A very solid Mexican fast food joint in the centre of Wimbledon town centre."
• "For quality and quantity it's definitely worth it!"

Cons:

• "Enjoy it every now and then is good but find it gets a bit pricey when your paying for things like guacamole which is extra."
• "Used to go here all the time, watch out now though they've basically halved the portions and put up the cost."
• "A little bit pricy but I think the quality is worth the money."
• "Bit expensive."
• "The food is very nice, however a member of staff was exceptionally rude for no reason at all to one of my party."
• "Absolute disgrace I ordered chicken and extra cheese sauce guacamole which they charge extra for, I was given pork rice and the mild salsa literally everything wrong."
• "Some of the pricing is a bit high specially for additional options tho."