Smashburger Reviews Summary

Food Quality

Pros:

• "The Burgers were actually pretty good, hence the 2 stars."
• "I love smash burger its a fabulous place to eat the staff are very friendly. The burgers are delicious and chips are wonderful too and the strawberry milkshake is out of this world."
• "Amazing food, really high quality."
• "Love it here!! The burgers are somewhere between a classic In’n’out and a five guys."
• "Their burgers are tasty and juicy. I always order more than I can eat when I go."
• "Sumptuous, moist and delicious. Lovely crumbly patties with plenty of cheese and stacked with salad and sauce in a soft brioche bun, completed with a good portion of soft sweet potato fries with that crisp exterior."
• "The burgers are amazing and the place is very nice too."

Cons:

• "The burger patty is relatively flavorless and dry and for the price I expect better."
• "Smallest burger I’ve ever paid for. Out of all the gourmet burger options this has to be most expensive and the least value."
• "Nothing really exciting about this place. Burger was alright similar to the signature. Burgers you can get from mc Donald's but more expensive."
• "Food came out piping hot, but everything was over salted and the burgers were just average."
• "Burger was okay, but nothing special."
• "The burgers are a little on the dryer side, but taste alright."
• "Burger taste reminded me of McDonalds, and since I associate it with eating plastic - not that good."

Service

Pros:

• "Considering it was very busy the service was good."
• "Given my frequent visits a member of staff actually recognised me and offered me a small discount which I found very pleasant and welcoming."
• "Such a great vibe and the staff were so lovely."
• "Staff were extremely friendly, helpful (and patient!) with our large group today."
• "Ordered with them this evening via deliveroo and can't rate them highly enough. They noticed I ordered a vegan burger... and phoned me to ask if we wanted the milkshake vegan!!!"
• "The staff are really friendly and attentive nothing was too much to ask."
• "The service was really good too. My food was ready within 2-3 minutes and the staff were extremely friendly too."

Cons:

• "Only visited this establishment once and never again! Ridiculously expensive prices at over £20.00 for two burger & fries meals."
• "Staff looks clueless food is greasy just laughing and giggling not professional eating at the food station it’s disgusting."
• "So not one Stuff member is going to interest himself for your wallet..."
• "Nearly £30 for two burgers, and they couldn't even be bothered to deliver them."
• "We had a really bad experience here we waited over 45 minutes for our food as the telephone orders take priority who stupid idea is that, staff were not helpful at all."
• "This waitress from then on treated us with snappy/stroppy service and rolled eyes."
• "Really poor service, food overpriced."

Value for Money

Pros:

• "Not ashamed to say I've ordered 3 times in the last ten days. The alternative burger is by far the best vegetarian burger you can get at a restaurant."
• "This is not cheap - I end up paying around £10 for a burger, fries and drink, but it is so worth it."
• "I adore smash burger, it's a great quality burger and is consistently good."
• "Yes it is a little expensive but you certainly get your moneys worth."
• "Although on the more expensive end of the price range it is worth every penny."
• "Love their sides. And the burgers...and the smashchicken...but smash sweet potato fries are by far my favourite here. Sweet potato fries tossed in Italian olive oil rosemary and garlic!! Good prices great service and beers and wine!!"
• "The prices for individual items is more than reasonable."

Cons:

• "Only visited this establishment once and never again! Ridiculously expensive prices at over £20.00 for two burger & fries meals."
• "Paid £21 for two below average burgers and skinny McDonald's like fries. Very disappointed!! Won't be going again."
• "Over priced, over seasoned...basically a very expensive McDonald's.. £17 for 2 burgers and 1 fries."
• "Call me a dinosaur but over £20 for veggie burger, chips and a choc milkshake just seems a rip off."
• "Paid £21 for two below average burgers and skinny McDonald's like fries."
• "The major disappointment though is the cost- £12+ for a burger, fries and a drink is crazy."
• "Very, very expensive for what you get. 10 pounds for a sad chicken burger without a lot of flavour."

Ordering Experience

Pros:

• "We only had to wait half an hour for delivery."
• "Ordered with them this evening via deliveroo and can't rate them highly enough."
• "The first thing I will say about Smash Burgers in Brighton, is that the service is exceptional!"

Cons:

• "Ordered online and was unable to modify it so I had to ask the server to change my burger to have no pickles lettuce or tomato on my burger as a takeaway."
• "I was denied from using it and informed that the worker had argued with the manager over this previously."
• "Nearly £30 for two burgers, and they couldn't even be bothered to deliver them."
• "Be weary of ordering via Deliveroo or other delivery service. Bags are flimsy brown paper, boxes do not seal well and fries are not wrapped so arrive cold."
• "The first order got spilled so had to be re-prepared. Driver took 1h30 minutes to arrive."
• "Ordered online to collect in store and I have to say the website and online ordering was really confusing."
• "Impossible to order, we waited in line for at least 20 min before deciding to leave."

Special Dietary Options

Pros:

• "The main advantage though is the large and well thought out vegetarian/vegan offering, rather than the usual choice of just one burger."
• "Vegan options and gluten free options in one are available. And - the food is delicious. The best vegan gluten free burger so far."
• "My Alternative Classic was a plant based burger with lettuce tomato pickles & vegan cheese & it was one of the tastiest burgers I’ve ever eaten."
• "We were met with a lovely young female server who gave us menus and told us how the majority of the menu could be veganised."
• "Not ashamed to say I've ordered 3 times in the last ten days. The alternative burger is by far the best vegetarian burger you can get at a restaurant, and I think the prices are fair for the food as well."
• "On the Smashburger menu on delivery app, there is so much choice for vegetarians, vegans & meat eaters alike."
• "The staff were really friendly & Rachel, who was on the till, was really enthusiastic about informing me about all the vegan options now available."