Aquum Reviews Summary

Service

Pros:

• "The staff are friendly and service is good."
• "Terry was so accommodating since the first day I queried about the venue - he was extremely easy to work with and he went above and beyond to ensure it was the best night possible."
• "Honestly couldn’t fault it, the staff were brilliant and had great communication all throughout the planning process."
• "The staff are very friendly and helpful. Service is very fast, they don't leave you sitting with a messy table at any time."
• "Appreciated the warm welcome and polite and jovial customer service."
• "Customer service was excellent from the door man to the bar staff."
• "The staff were friendly and attentive which is a nice attribute of this up market looking bar."

Cons:

• "Most of the staff were pleasant but as some people pulled out last minute they tried not to give us the drinks we had already paid for."
• "The security are corrupt and the employees are rude."
• "Also there's a female door staff that is quite aggressive and rude."
• "Some very rude, condescending staff that need re-training and understanding of UK Discriminatory legislation."
• "Failed to bring the correct drinks in the first part of the order and real reluctance to show any form of genuine customer care."
• "Security was extremely rude and on purposely misgendering her during the ID'ing process."
• "The new managers are completely incompetent and terrible to customers."

Food & Drinks

Pros:

• "The drinks are great value for money."
• "The cocktails were great for happy hour and the deejay vibes who lightened our mood after disappointing meal out."
• "The mixed starter was amazing, definitely recommend the falafel and the pitta bread with lots of different dips."
• "Food was good too! Could not fault it."
• "The roast potatoes were delicious 😍."
• "Really good food & nice time."
• "Had a 3 course meal here which was absolutely amazing, fantastic food."

Cons:

• "Terrible food, my salad was so drenched in mayo I couldn't eat it."
• "Waiting over 1.5 hours for an absolute joke of a food menu we received pitta bread and basic dips we could have got from Tesco!!"
• "The drinks are watered down and very expensive."
• "Food was an absolute joke all the veg was pretty much raw."
• "Paid £55 for drinks + a sharer platter that consisted of a few pieces of Falaffel, fried chicken and bland cauliflower."
• "Drinks are extremely overpriced (14 for a cocktail) for the area."
• "The food was 3/5 at best but our waitresses made it a 5/5."

Atmosphere & Entertainment

Pros:

• "Atmosphere generally was good and tables seem generally spaced out."
• "Music is an absolute vibe; would highly recommend visiting."
• "DJ spinning some serious bangers, great vibes."
• "The atmosphere and the roof terrace were lovely."
• "Great location and great space..."
• "Live music, nice customer service and loads of room to accommodate us in the beer garden."
• "The DJ played a stream of hit rnb and dancehall samples..."

Cons:

• "Good service, worst DJ."
• "Not my type of music."
• "He didn’t play one song from the current top 20 urban charts!"
• "The DJ doesn’t play any songs before I was born! on a Saturday!! so no one dances for 'social distancing'."
• "Music was the same throughout the night, they wouldn't change the style of music."
• "The bass on the music is way too heavy as well and disturbing to residents living streets away."
• "Awful awful awful."

Security & Management

Pros:

• "The young blonde security lady who is security was lovely."
• "The main reason I will be returning is because I misplaced my ID on a night out and they kindly posted it back to me."
• "Have the 'ask Angela' or 'ask for Angela' police to protect against harassment."
• "Security at the front were nice and friendly."
• "The bouncers are good guys and if you respect them then you will get on like a house on fire!!"
• "The staff are awesome especially Siobhan on the door."
• "Brilliant Customer Service and excellent food."

Cons:

• "One of the bouncers is a maniac. He spent the night physically assaulting people without any reason to."
• "The venue/security needs to sharpen up its security or be stricter on who it lets in."
• "RACISM IS STILL ALIVE THEN."
• "The security are corrupt and the employees are rude."
• "Also there's a female door staff that is quite aggressive and rude."
• "¡¡¡DANGEROUS!!!! One of security members called TERRY GEORGIOU, maybe a fake name, is very aggressive and prone to violence."
• "Very rude door staff especially the blonde security woman and brunette cashier woman."