Lloyd Land Rover York Reviews Summary

Customer Service

Pros:

• "Absolutely amazing service from Tom Thomson. 100% professional, courteous, addressed my questions in full, promptly."
• "After sales care was excellent, a problem we had with the seat was quickly resolved."
• "Excellent service on the day from all the staff."
• "The Service department is very well led and focussed on delivering a high quality experience."
• "Jamie's way of attending me was excellent, he was very helpful and i could not ask for better."
• "The people at Hunters in York have been really helpful producing videos of the vehicle before buying and then for the handover as well."
• "Steve Smith, he was extremely knowledgeable and helpful and we would not have resolved a major problem without his assistance."

Cons:

• "Wouldn’t buy from York again."
• "Very bad experience, left a deposit over the phone on a Defender with George, however a change of circumstances means I can now not purchase the car."
• "Was told that unburnt fuel had entered the oil and thus contaminated it, necessitating an oil change... I hate being ripped off."
• "Had booked an appointment for 11am with Adam at the advertised VIP event. On our arrival Adam could not be found and then was busy."
• "Been ringing the garage for 3 days now to try book my car in for an MOT & service... still no call back."
• "We were left waiting an hour and a half as he was looking after some 'new' customers."
• "The aftercare service is appalling, most defiantly does not match the quality of the car and defiantly lets the company down."

Vehicle Quality

Pros:

• "absolutely love the car."
• "Had a great trip back home in the new car and everything was the best it could be."
• "Bought a used Evoque remotely and only visited dealership to collect. Everything was brilliant from start to finish and car exactly as described."
• "The Land Rover was delivered to my door on time and completely as expected and seen on the web."
• "Collected our new Range Rover earlier this month, we knew the car we bought would be superb, having owned numerous Range Rover’s."
• "I recently purchased a Landover Discovery Sport from Inchcape Land Rover York. She was extremely pleasant and helpful from our initial enquiry to the final purchase."
• "Perfect service, dealt with Rachel Brocket and she was excellent."

Cons:

• "The rear camera was not functional, nor did the front and rear parking aids sound."
• "The first problem was we have to bring the car back to program the SD card for the Sat-Nav."
• "With in 5mins of leaving the dealership the Tyre Pressure warning alarm activated."
• "I was assured that it had had a 165 point examination, I had to return it, for them to rectify."
• "Our Defender went into limp mode 3 times on our journey home late on a Friday night."
• "Having purchased a brand new discovery sport which we received in March it was found to have dirt under the paint work on the drivers door and a loose wheel arch on the passenger side."
• "The MOT was never carried out and rear brake pad warning light came on within 6k of purchase."

Staff and Communication

Pros:

• "Mathew was very helpful and answered all our questions, but also didn't put us under any pressure or obligation to buy the vehicle."
• "George the salesman couldn't have been more helpful."
• "Very good personal service from Phil Kitching in sales."
• "Jamie's way of attending me was excellent, he was very helpful and i could not ask for better."
• "Andrew Brooke and Mark Betts, both of whom made the purchase of my new Range Rover Sport HSE Dynamic a relatively painless and pleasant experience."
• "Fantastic customer service received from Jason Holt in the service department! He was very helpful, knowledgeable and informative, always keeping us in the loop of how progress was going."
• "The sales executive (Kevin Watson) was extremely helpful."

Cons:

• "The girl I dealt with in the service dept, was a girl called Zoe. She was very helpful, but it did feel like her hands were tied and there wasn't a great deal she could do."
• "They just always seem rude."
• "Honestly just go to a different Land Rover, they just are unpleasant to deal with."
• "After half a dozen non returned phone calls to George Smith and an email to Paul Garfoot no action was taken to refund our deposit."
• "I have contacted the service manager but have had no response for over 2 weeks."
• "Called to request a test drive of two vehicles. Was told someone would call me back. Still waiting...."
• "This company have a culture of never replying to emails and never calling back customers."

Dealership Experience

Pros:

• "Truly fabulous service throughout, from the showroom ambience and reception, to a purposeful, respectful sales experience."
• "The dealership and all the staff are friendly approachable and professional."
• "Would highly recommend a visit."
• "Very impressed with the building layout, good consideration given to customers being able to drive in on arrival."
• "All concerned in this process were professional, courteous and extremely efficient."
• "The new showroom is beautiful with polite, helpful staff who make sure all the customers are looked after."
• "Everyone was very welcoming and extremely helpful."

Cons:

• "It wasn't a case of one bad experience... there were many! I believe this speaks volumes."
• "We were left waiting an hour and a half as he was looking after some 'new' customers."
• "I was left for 3 AND A HALF HOURS!!!"
• "We have now been waiting 5 weeks for payment back and nothing."
• "And despite asking several members of staff, still got shards of perspex in my glove box."
• "Looking back, we were 'bullied' into purchasing a Land Rover they had in stock even though it wasn't the colour that we desired."
• "They kept us in their showroom for over 3 hours in the hope maybe we would change our minds and accept the car."

Financial Transactions

Pros:

• "If I could give 10 stars I would! I cannot thank you enough for helping us when we broke down in York on the way to the ferry in Portsmouth."
• "Absolutely brilliant service. It’s this level of customer services that keeps me going back again and again to get my Jaguars from Incape York 😃"
• "Had a great trip back home in the new car and everything was the best it could be."
• "Bought a used Evoque remotely and only visited dealership to collect. Everything was brilliant from start to finish and car exactly as described."
• "The Land Rover was delivered to my door on time and completely as expected and seen on the web."
• "Superb service from beginning to end. The lady who’s name we unfortunately didn’t get welcomed us so nicely and the sales from Peter was professional and not pushy."
• "Amazing experience from start to finish. Both Alex Frear and the salesman Peter Warburton went out of their way to make the whole buying experience a pleasure."

Cons:

• "Very bad experience, left a deposit over the phone on a Defender with George, however a change of circumstances means I can now not purchase the car."
• "Exchange value was low, when we questioned it, it became hard work for them."
• "I paid a refundable holding fee of £99 to hold a vehicle but decided on another one (same dealership). They said they would refund the fee but 3 weeks later and many phone calls and emails and the holding fee has not been returned despite several promises."
• "Visited the showroom, spoke to George Smith and paid a £500 deposit to secure a Discovery Sport, we subsequently found another Discovery Sport at Land Rover Leeds in considerably better condition."
• "After half a dozen non returned phone calls to George Smith and an email to Paul Garfoot no action was taken to refund our deposit."
• "Purchased my Evoque from here, paid £370 for basic service, they admit when confronted the service was not carried out fully as Purchased and paid for."
• "We have now been waiting 5 weeks for payment back and nothing."