Address: Callerton Ln, Newcastle upon Tyne, NE13 8DF, United Kingdom
Phone: +441912869254
Rating: 4.3
based on 250 reviews.
Atmosphere & Ambiance
Pros:
"The place itself is nice and relaxing and comfortable."
"Lovely place with great atmosphere and amazing food highly recommend."
"Family friendly atmosphere, great food, great service."
"Nice atmosphere friendly staff."
"There was a warm and friendly atmosphere."
"The ambiance is also very nice and the interior decor feels comfortable and welcoming."
"Great atmosphere. Fast service. Friendly staff."
Cons:
"There's a child's section which is good because the noise coming from it was just so bad."
"Overall, quite expensive for effectively subpar food."
"The ambiance of the Pub is not warm, welcoming or cosy."
"Only its popularity let's it down- overly busy, noisy and virtually impossible to find a parking space at peak times."
"... this place has gone downhill since Covid restrictions were lifted ... the price of breakfast has almost doubled ..."
"Pub looking very tired."
"May as well bulldoze the place and make it a parking lot for the Airport."
Food Quality
Pros:
"The carvery was good. A strong 8 out of 10. The veg was cooked to perfection."
"The food the atmosphere and the staff were outstanding, everything ran like clockwork."
"The food is amazing and the cakes are to die for."
"Good range of food and booze at good prices, the food is really good and plentiful."
"Very nice quality food, excellent value all round and especially great prices for children!"
"The food was as expected tasty and hot."
"The food was amazing, such a huge choice of vegetables, all of it so tasty and most importantly hot."
Cons:
"The batter was rock hard and contained very little fish."
"The carvery was not great."
"The portion sizes were questionable especially on the vegetarian option."
"The meat on the mix grill is tough and not good quality."
"Probably the worst carvery that I have had."
"all microwaved half a chicken came as two chicken legs which were black and not fit for consumption."
"Disappointing frozen yourkshire puddings ....and the beef was so tough we could NOT cut it."
Service
Pros:
"Excellent food and service, member of staff Callum helped us so much with our allergy needs, really friendly and attentive."
"Staff are always friendly & happy to help with anything.. Really enjoyed our visit thank you 👌"
"Very welcoming all the staff so friendly and the food was 100% what I needed."
"The staff were fantastic and friendly however ordering by the app as much its convenient the meals come out st different times so people eat not together, some of the food was just package frozen and re heated."
"Service at the till was excellent, very polite and professional."
"All the staff are super friendly and lovely."
"Staff are very accommodating and are eager to make your stay welcoming and comfortable."
Cons:
"I complained about slow service and reply from Scottish waiter was shocking."
"Rude front of house staff who were unwelcoming."
"The girl behind the till was less than helpful and extremely rude."
"Service was poor as the staff were too interested in messaging friends or family from their mobile phones."
"Shocking customer service our children (babies) had to wait 40mins for their lunch."