Thornton Lodge Reviews Summary

Menu and Food Quality

Pros:

• "An amazing menu we were spoilt for choice!"
• "Food of good standard."
• "The food was excellent."
• "We enjoyed a succulent steak ...it was delicious."
• "The seafood grill was out of this world."
• "The food was great - I mean it's not going to win any awards, but it's good honest tucker."
• "One of the best cooked steaks we had in ages."

Cons:

• "The chicken was fake/not fresh chicken breast."
• "Went for a meal wasn’t anything special but on the pricey side for what it was."
• "Do not dine here if you are hungry."
• "Not much meat in steak pie and it was very chewy and pie had a strong taste of onion and not much else."
• "50% of the meals were brought out wrong, after a 45 minute wait."
• "The meat, including beef, pork and turkey, were of a deplorable standard and were of extremely poor quality, lacking in taste and texture and full of fat and/ or gristle."
• "The food was dreadful."

Staff and Service

Pros:

• "Lovely staff very efficient and helpful serving 16 people is no mean feat we were all served at the same time no-one had to wait."
• "Staff were very helpful and curtious."
• "As usual staff friendly and helpful and today came across to speak to us about the change in the dinning arrangements for the bar area."
• "Pleasant staff make you feel welcome."
• "Excellent service all round."
• "Very friendly service."
• "The staff remained attentive throughout our visit."

Cons:

• "We called in on Friday evening I asked for a cider and asked what kind it was meaning sweet or dry the barman said its made from apples he didn't have a clue."
• "Absolutely disgusting attitude no customer skills at all maybe he needs to go back on furlough."
• "Had to ask several times to order food, had to ask for table to be cleared."
• "Once it reached 9.30 we did feel like they were waiting for us to leave - the waiter cleared the flower decorations from the tables, including ours although we were still drinking."
• "Waiting staff need to be more attentive and listen to orders being given."
• "We made a polite complaint to the duty manager who didn't seem in the slightest bit interested."
• "Service wasnt good."

Ambiance and Decor

Pros:

• "Loved the decor."
• "Beautiful inside."
• "The whole interior is extremely well decorated and great atmosphere."
• "Lovely ambience."
• "Nicely decorated with a good balance of pub & restaurant."
• "The decor of the pub is lovely and it was a peaceful place to sit for lunch."
• "Nice looking pub."

Cons:

• "Last couple of times we have called there's be no heating on which makes it uncomfortable this time of year."
• "Tired decoration, in need of work around chimney breast, not very pleasant when dining."
• "Unfortunately the restaurant had the atmosphere of a crèche, noisy screaming children."
• "The only downside was the food, we were adviced that the soup of the day was pumpkin and butternut squash however it came out as onion soup."
• "There is an issue with mask wearing in the bar area where some of the public were NOT wearing masks and were not told by the staff to wear them when leaving the table to walk about."
• "Similar to many pub restaurants in decor."
• "Restaurant prices for boil in the bag food."

Accessibility and Extras

Pros:

• "Plenty of parking available including disabled and accessible access."
• "In the bathrooms they have complimentary toiletries, which is a nice touch and they are always clean."
• "They have their own gluten free menu too, and stock some gluten free beer."
• "Free parking and outside seating."
• "Dogs welcome in the bar area with bowls, water, blankets and treats available."
• "Good selection of drinks available, reasonably priced too."
• "Parking for disabled and flat entrance with no steps."

Cons:

• "When we arrived, we waited an age to be seated."
• "Turned up with the dogs as website said dog friendly. Asked for a table to be told dogs were not allowed in."
• "Booked because website says dog friendly even put a note in the booking to say dog with us but we were told we couldn’t eat as the dog was not allowed in the restaurant."
• "Sunday at 5pm was told they couldn't serve us cos they had NO staff...... the place was empty."
• "The only problem with Thorton Lodge was trying to book a table."
• "Hand sanitisers were available but were empty."
• "You cannot eat in the bar apart from snacks, so if you take your dog you can't eat a full meal."