"Cinema in basement with lift access enough for two w/c."
"The theatre have done all they can to make you feel safe during these covid times."
"The facilities they have in place though are amazing!"
"Car parking is plentiful and straightforward, facilities for the disabled are (as you would expect) spot on."
"Large car park with underground pedestrian access tunnel into theatre."
"Plenty of disabled access in the building."
Cons:
"You have to pay for parking."
"Parking in the day requires payment by parking meter, make sure you have coins."
"The tiny lift does let it down a bit and could do with being made larger."
"Only five disabled spaces outside the main exit is hopelessly too few when there is a performance on."
"With only one door in and out it's a safety risk."
"The closest car park is closed for repair, and there is quite a steep hill from the nearest available."
"No car parking nearby meant a longish walk uphill."
Staff and Service
Pros:
"The staff are helpful and friendly."
"Lovely theatre with helpful staff."
"The Theatr Clwyd staff were really friendly."
"All staff very helpful, welcoming and friendly."
"The staff are always welcoming and informative."
"Bar was well stocked, and the staff were friendly."
"Staff are extremely helpful."
Cons:
"The woman was rude to my auntie about how many tickets she had on her phone."
"I WROTE TO THE TRUSTEES ABOUT THIS MATTER AND THEY DO NOT EVEN HAVE THE COURTESY TO RESPOND."
"The staff are friendly but incredibly slow to serve, so if you want to eat or drink get there in good time."
"Then told us in a very stern and rude way to hurry up and take our seats."
"Could have made life easier with a steward if only for part guidance."
"Had to keep asking people the way to the cinema."
"The parking here is really confusing as it says that a parking permit is required, but absolutely nobody else parking there seems to have one."
Facilities and Comfort
Pros:
"The toilets were plentiful and the queue moved quickly."
"The snacks and drinks are reasonably prices too and accept payment by card!"
"Lovely intimate theatre. Easy to get to and a very nice pub opposite."
"The outdoor space was also inviting the way it was set up."
"The lounge room itself is a cosy relaxed area with a separate bar in."
"There's a large disabled/baby changing facility in the gallery area."
"Great cafe and shop and always amazing art in the galleries."
Cons:
"Seating is wooden seats with very thin cushion provided."
"The theatre was really, really cold, never took my coat off all evening."
"Facilities are spartan and the bar is like a 1970's working man's club."
"Could be warmer temperature, sat there with my thick coat on all through film and an icy cold nose."
"The bar area is a little dated but had the usual drinks and snacks on offer."
"The seats are very snug, so you end up sitting very close to people."
"The seating felt a little cramped."
Performances and Events
Pros:
"We really enjoyed the rocknroll panto though I would have liked a bit more slapstick comedy."
"Fabulous production of Hamlet."
"Even though in a big top this year whilst renovations are completed could not fault show."
"Went to watch a pantomime, that impressed going back to watch it again, fantastic staging, sound and lighting."
"Six the musical was fantastic. Voices of the Queens and the live band were brilliant."
"The productions here are amazing, an Olivier award backs that up."
"All of the actors showed humour and amazing musical and instrumental talent."
Cons:
"We come here every year for Christmas panto but nothing has ever changed."
"The play wasn't really worth the effort."
"Rescheduled a show at short notice moved from evening to matinee then omitted to tell me that the cast was changed to the understudies acting was awful."
"All of the soft drinks sold in the bar contain artificial sweeteners."
"The theatre is temporarily in a giant marquee but remarkably this didn't impair the performance though it was a bit loud."
"The play didn't make sense something about cakes and friends, only about 6 children had speaking parts, the rest were just chorus, you couldn't see half the children."
"The theatre spaces are in need of a refurb."
Overall Experience
Pros:
"Theatre itself offers extensive programme to support local community and further afield."
"A wonderful venue with so much variety and choice."
"Fantastic theatre! I really love Theatre Clwyd!"
"The overall atmosphere is very friendly and lacking in pretension."
"Really good creative centre, has an art gallery and holds some interesting exhibitions."
"Not only the best theatre in Wales. It's up there as one of the best in the UK."
"Amazing theatre in Mold, North Wales."
Cons:
"The theatre was really, really cold, never took my coat off all evening."
"Seriously needs better air conditioning throughout the theatre."
"Some areas of the building were looking a bit tired and in need of TLC."
"Toilets never adequate, (the temporary toilets during the facelift are better) and corridors and public areas poorly furnished, drab and oppressive."
"The gift shop and cafe also closed before the end of the performance."
"The Theatre could really do with some TLC, looks it's age and not wearing it well."
"Also while the toilets were plentiful and the queue moved quickly they didn't flush as the water pressure was not enough to refill them."