Theatre By The Lake Reviews Summary

Theatre Experience

Pros:

• "The actors were wonderful!"
• "For a small theatre it is well designed with all the seats with an excellent view of the stage."
• "Well done too all staff and management. 5 stars."
• "It is situated in such a lovely location."
• "Within 100 yards you are on the banks of Derwentwater with views to the high fells all around. It's magical."
• "An excellent theatre and a great Jeeves and Wooster play. Three actors with two of them taking on about 9 different roles between them... sometimes two roles each, simultaneously 😁. Cleverly done and loads of fun."
• "Brilliant- really enjoyed the Christmas Carol - very good performance in a lovely theatre."

Cons:

• "Soaked - not the greatest play, nice idea but not well executed, I'd lost the will to live by the interval."
• "When we arrived, we were a little early so wandered up to the right floor for our ticket and two ladies who worked for the theatre shouted at us that it was not open yet and that we must wait elsewhere."
• "Side ‘stools’ on ground tier were way too hard and I couldn’t feel my rear end for most of the performance and the back support bar was painful."
• "Went to see Single Spies. Good theatre and acting but the play was extremely dull despite being billed as amusing etc."
• "Visited the Spotlight cafe, wish that I hadn't. Counter staff were appalling, no organisation apparent."
• "The programme of events has been disappointing over last few years compared to previous excellent plays, dramas and artists."
• "Has to be the worst performance I have ever seen (including school.plays)."

Facilities and Accessibility

Pros:

• "Seats are v comfortable and good views of the stage."
• "All seats are comfortable, and have good views."
• "Bar was reasonably priced and easy parking nearby."
• "The food menu is excellent, with interesting vegetarian options."
• "They had 1 vegan ice cream flavour this time and plenty of snack options (Pringles and hummus chips) but no vegan chocolate sadly."
• "The coffee, cakes and ice-cream are delicious."
• "The cast all had excellent voices and played the instruments unbelievably."

Cons:

• "As always Keswick is great. But £0.40p to use the toilet is very expensive when there is five people that need to go the loo."
• "Parking locally to the theatre is an all day car park. Very expensive for just a few hours."
• "Disappointed that I was refused the use of the toilet facilities when coming to pick her up as I was not a ticket holder."
• "I was mortified not to be allowed to use the toilet at 31 weeks pregnant!!"
• "Poor food experience unfortunately. We ordered a round of five cappuccinos which came out luke warm."
• "Aweful, overpriced food, really sloppy service and very slow."
• "One of the ushers cautioned me as I was acting against theatre policy. His manner was pugnacious."

Customer Service

Pros:

• "Well done too all staff and management. 5 stars."
• "Bar staff were friendly and helpful."
• "Every staff was very kind."
• "Staff we're very helpful and the catering on site is excellent."
• "Staff have always been very friendly."
• "The staff were all very friendly and welcoming and managed to seat all 5 of us for a last minute trip to the theatre on Boxing Day."
• "The staff at the theatre were welcoming, helpful and friendly."

Cons:

• "When we arrived, we were a little early so wandered up to the right floor for our ticket and two ladies who worked for the theatre shouted at us that it was not open yet and that we must wait elsewhere."
• "Visited the Spotlight cafe, wish that I hadn't. Counter staff were appalling, no organisation apparent."
• "I love their shows, go every boxing day, but they kicked out a disabled girl because she was making a little too much noise, which I feel was unwarranted."
• "One of the ushers cautioned me as I was acting against theatre policy. His manner was pugnacious."
• "Went in with an autistic lad and was told we would have an 1/2 hour wait... There was a girl also serving who had served us the day before kindly said she would get the ice cream which she did and was very pleasant."
• "Sad that the council run carpark are incapable of cooperation."
• "Attended Wednesday 2nd August in party of six, two ladies of whom where in wheelchairs. We were late having got lost in the rain, theatre staff were amazingly helpful and attentive."