Turkish Kitchen Reviews Summary

Service Quality

Pros:

• "Every time I've been the service has always been top notch, the staff have always been friendly and enthusiastic."
• "Honestly so so happy with the food and the customer service."
• "Service was very quick and very friendly."
• "Very friendly and polite staff."
• "The service was on point (all staff polite, courteous and friendly)."
• "Service was great with very helpful and polite waitresses."
• "Excellent service, atmosphere and tasty food."
• "Good service, superb ambience."

Cons:

• "Service was poor and the waitress had a lot of attitude 😒 not good at all."
• "Really gone to the dogs.. Guy was too busy serving his mate from the shop next door.."
• "Very overpriced, terrible service, they forgot to make our food and we waited for over half an hour."
• "Waited 10 minutes after getting the platter to get plates so we can eat. Manager says 'what can we do?'."
• "Very rude staff, horrible food and selling out of date food."

Food Quality and Taste

Pros:

• "The food is a full treat. Every table always gets some freshly baked bread that tastes amazing."
• "Food was cooked to perfection, some of the most tender meat I have ever tried."
• "Complimentary starter was outstanding."
• "Absolutely beautiful food that was so flavourful and cooked to perfection."
• "Oh my gosh. I can't even tell you how good the food is here!"
• "Fresh stunning authentic food. Amazing surroundings."
• "I've never tasted flavours like it, and it really is one of a kind."
• "Authentic genuine Turkish cooking."

Cons:

• "Ordered lamb chops... Absolutely shocking state of the lamb chops as you can see on the picture."
• "Just had a delivery and it was so small 2 chunks kf lamb and a spoonful of rice floting in what I presume to be grease."
• "The portion sizes were smaller than any other restaurant but cost a hefty bill."
• "Chicken shish tastes fatty and very dry."
• "Mixed kebab and chicken kebab was dry and probably leftover was served as it was not edible."

Ambience and Decor

Pros:

• "Beautiful Turkish restaurant on the high road. Very large and spacious place. Lovely traditional Turkish decor and fixtures."
• "Pleasantly surprised. Food was excellent and authentic."
• "Ambience and neatness is above average."
• "This restaurant does not serve alcohol - unsure if you can bring your own either. Nonetheless, food and venue is fantastic, would recommend."
• "Very nice ambience. Hosts were very welcoming and kept checking on us to know if everything is alright."
• "This is just some honest description of my experience there. Disappointing and unpleasant."
• "The restaurant looks nice, lots of space inside, feels very open and welcoming."
• "A little bit like an oasis in the desert that is Swansea High Street."

Cons:

• "The restaurant is full of flies which make you uncomfortable while trying to eat."
• "No sanitiser available....first course dishes left on table while main course served."
• "Food was good but flies everywhere completely spoilt the meal."
• "I was a little put off by the layout and decor of the place. The front is a take away service, which is off putting."
• "We saw staff walking back and forth the floor with uncooked meat on display, uncooked bloody meat in carrier bags! Dripping everywhere."

Price and Value

Pros:

• "Platters are worth the price when sharing with people and plenty of food to go around."
• "Reasonably priced, nice and clean environment with great atmosphere."
• "Good location in the Swansea area for Turkish food. Food was ok but now up mark."
• "Food is lovely and large portions for the price."
• "Great food - so tasty, friendly and supportive staff! Restaurant traditionally decorated, with Turkish lighting, lovely artwork and ornaments!"
• "Affordable prices. And 20% discount for students on collection orders."
• "Perfect Halal Authentic turkish restaurant in Swansea. Visited with my wife and 6 months old baby and we loved the food."
• "We had a wonderful 2 course meal with a Groupon deal for £22. Food and service was outstanding."

Cons:

• "Absolutely shocking state of the lamb chops as you can see on the picture. The chops were tiny with barely any meat on them."
• "The portion sizes were smaller than any other restaurant but cost a hefty bill."
• "The biggest bug bear I have is a 200ml bottle of water was £2.50 you can but a 6 pack of 500ml from the supermarket cheaper."
• "Ordered takeout, wrap looked like it had been in a car crash. Lamb was tough and gristly."
• "The portion sizes were smaller than any other restaurant but cost a hefty bill. All the dishes were served lukewarm."