Tim Hortons Reviews Summary

Food Quality

Pros:

• "The food was tasty. My husband and I had a sausage and egg muffin which was tasty, even without sauce."
• "Restaurant is very nice, comfy chairs. Service is quick."
• "For a fast food restaurant, this place was incredible. The food was fresh and of a high quality."
• "Stopped off for breakfast on the way too a meeting and the food was incredible. Quick service with great food and drinks."
• "Great burger meal deal with lattice fries, really tasty, recommend the French Vanilla Latte."
• "Absolutely brilliant breakfast, the real true taste of Canada, especially the famous French vanilla."
• "Breakfast food and donuts / Timbits are great! Way better than anywhere else including McDonalds."
• "Finally a Tim Hortons! Amazing coffees and Timbits which remind me of cake pops (Americanised thing); Really nice a scrummy to go with your array of coffees."

Cons:

• "i ordered a triple cheese burger..it was served in rough piece of foil with no toppings or salad/gerkin/lettuce/onions. The burger was very dry."
• "Food isnt great though, horrible burnt waffle fries, the kind you do at home, in oven for kids."
• "Ordered the cheese and chutney burgers. Came hot but the white onion was almost non existent and no sign of any crispy onion or lettuce."
• "It used to be really good, but now the burgers are smaller and flatter, didn't taste of much and in general was a huge disappointment."
• "Ordered a coffee with an upgrade but they had no Guatemala Beans.. then offered me a choice, but it wasn’t a choice.. it was, what it was! HOT breakfast… the muffin was cold!"
• "Really wanted to like it! Lattice fries were fun but lukewarm and slightly soggy. Burger was fine, in foil so it was hot but burger was weirdly textureless."
• "Used to be good but they've drastically reduced the quality and quantity of the food. The burger patties used to be thick and full sized but are now low quality and thin."
• "The burger was the only redeeming factor."

Service

Pros:

• "The manager's name was Uroobz, she was doing a fantastic job and in this heat I can only sympathise having to deal with customers while running around."
• "I visit this Tim Hortons quite regularly because it's a great restaurant and has great staff. Keep up the amazing work."
• "Visited Tim Hortons for a late night coffee and donut. We were served by Isabelle who was very friendly and made the whole experience easy from start to finish."
• "Great and fast service even when busy. The staff was very efficient and effective at getting out those orders."

Cons:

• "However, it was a very long wait to collect food even though the restaurant was not busy. Service was very slow indeed."
• "Don't go here. If I could go minus with the stars I would have. Start We arrived and told the staff we hadn't been before and could they offer any assistance with the order Answer no."
• "Very bad experience. My latte was only half full for £3 I would have expected a full cup. The guy wrote oat milk on the lid with his hand resting on it. disgusting."
• "Drive thru is a bit hit and miss, you’re better off going inside as they got both our drinks wrong."

Cleanliness

Pros:

• "The restaurant was incredibly clean, with plenty of seating."
• "Brilliant place for a coffee and light meals, at reasonable prices. My only slight criticism would be that the toilets can be a bit dirtier than I would like."
• "Toilets/tables/floors all clean. I dont stay long in this area as they have the cheek to fine people who shop and eat using same car parks.... shame really."
• "Enjoyed a light bite and coffee at Tim Hortons with the family. There is a wide choice of coffee, snacks and sweets. I really like the coffee. Atmosphere is good, clean and tidy restaurant with free parking and drive through."

Cons:

• "However I did find the washroom could be a lot cleaner and tidy to use. The floor was dirty, sticky, and felt like suckers gripping onto my shoes with a very unpleasant stale odour."
• "I'm Canadian, and this branch of Tim Hortons which I was excited to see come to Leeds - I'm sad to say - does the Canadian Tim Hortons a disservice. The restaurant never looks clean or the bathrooms."
• "The atmosphere is really a bit grubby. Would expect more from a ‘unique’ brand."
• "With over 300 genuine 1* reviews (even criticism from Leeds newspapers too) they decided to give free doughnuts out to balance it with a fake 5* review. Very badly run, with poor expensive food and terrible service."