Kwik Fit - London - Charlton Reviews Summary

Customer Service

Pros:

• "Booked easily and friendly service."
• "Thank you SO much to the guys at Anchor & Hope Kwik Fit today."
• "I really appreciated it and I would like to thank them for their professionalism and correct way they treated me."
• "helpful staff who attended to me as soon as I walked in."
• "A very friendly and polite atmosphere."
• "I highly recommend everyone to use kwik fit Charlton they are the best I have come across."
• "The guys at Kwik Fit, Charlton, went above and beyond to get my vehicle fixed and returned to me that evening."

Cons:

• "Extremely poor customer service."
• "People that deal with you are not trained in customer service and they lack all social skills."
• "Classic wheeler dealer con artists."
• "Never go here. Customer service is terrible."
• "Very rude and unepathetic."
• "Seems this branch of Kwik Fit really doesn't give a **** and from what I saw, zero people skills."
• "Not one to write bad reviews but - AVOID!!!!"

Efficiency

Pros:

• "The lads here got me back on the road with a spare back in place."
• "The issues with my car were rectified promptly."
• "Really helpful branch, there was a 50 minute wait but got me in within 5/10 minutes."
• "Within 1.5 hours I was driving away with a repaired tyre."
• "Fast, efficient & helpful service."
• "Timely service, clearly explained what my car required, called to discuss costs before proceeding with work."
• "The team done a great job always straight to the point."

Cons:

• "I went in to do my tyre, and I had to wait over 2 hours to just do a tyre that took them only 20 minutes."
• "Took over an hour for 4 tyres and wheel alignment which I thought could have been quicker."
• "On the 2 occasions that I've used Kwik Fit Charlton, they have not been very helpful and have also been quite slow."
• "It took them 10 days! Which meant we needed to rent a car to be able to do our jobs."
• "Car repairs carried out and staff helpful but all rather slower than hoped for."
• "Waited 20 minutes before a member of staff came in."
• "Having booked my slot for brakes... I have wasted 4 hours on kwik fit today."

Pricing

Pros:

• "I then had a second opinion from a more family run and not money crazed garage and had it fixed a a lot cheaper price."
• "Saved me £150 on a product that I didn't need, could have easily told me that I had to buy it."
• "Great prices on premium tyres."
• "The team got me out of a right jam and at great value."
• "Great value tyres."

Cons:

• "Helpful and friendly BUT highly overpriced!"
• "They'll rob you citing non-existent problem or problems that doesn't seek attention."
• "They ripped me off for 2 tyres."
• "They wanted to charge me £75 to get a side repeater replaced, really?!"
• "Charged ~£80 more for Michelin Sport cup 3 than any other retailer."
• "They seem to try and overcharge women?…."
• "The bill shot very quickly to about £500, an amount that made my neighbours laugh at me telling me that I had been ripped off."