Burger King Reviews Summary

Food Quality

Pros:

• "the deals on the app are fantastic and the chicken royale and whopper burger are legendary 👍"
• "Delicious, what more is there to say."
• "The food was really nice and filling."
• "The food was delicious."
• "The food is always fresh and tasty."
• "Food was hot and freshly made."
• "The food however was absolutely top notch, piping hot, crispy fries and a tasty steakhouse chicken burger!"

Cons:

• "the burger was overcooked with black edges, the bun was ripped and came with a big hole ripped out of it."
• "Both me and my partner were disappointed we both had the chicken burgers one wasn't cooked properly."
• "However this time the burgers were dry, overcooked and tasteless."
• "chips and burger where so dry it was like they had been sat there all day."
• "The bacon in both meals was of awful quality."
• "The burger were very dry hardly any sauce or cheese and onion rings were rubbery."
• "the burger meats in the burger was like frozen still in middle."

Service

Pros:

• "Staff apologetic and restaurant was clean and tidy."
• "Staff very attentive. If I had any issues I just had to let them know and they would do all they could to rectify it."
• "Came through the drive through today unfortunately after getting our food we had a problem with one of the burgers so I took it back inside, the young girl on the drive through came straight over to help (forgot to get her name) and couldn't be more apologetic and replaced it straight away!"
• "Clean well presented burger king, friendly staff."
• "Server was friendly and helpful, he even got drinks out the fridge, so my daughter (2years) could choose for herself."
• "we were greeted by a lady who was fab, really friendly funny and accommodating."
• "Food was fantastic, freshly cooked and hot when we got it."

Cons:

• "This place is on its arse and whoever's managing this place has no clue what they are doing."
• "Service was mediocre and having not been to Burgerking for many years due to this specific one going as down hill as it could possibly go we ordered, the lady who served us was unhelpful when i ordered drinks pointing to the drinks machines to tell us we’ll be doing it ourselves."
• "Terrible... waiting times for food, messed up 2 people's orders in front of me."
• "Very poor customer service won't be going ever again."
• "Horrible customer service. If I could give 0 stars, I would."
• "Firstly the staff are rude when taking orders, the service is terrible."
• "Poor customer service."

Cleanliness

Pros:

• "Staff apologetic and restaurant was clean and tidy."
• "Clean well presented burger king, friendly staff."
• "Recently can see the pace and service getting better as new faces are employed."

Cons:

• "The place just looks dirty inside and out everytime we go and it just makes me feel sick and puts me off the food even more."
• "No customers were in but lots of dirty tables, floor was messy."
• "The tables were covered with ketchup sauce from the day or days before, the windows were totally grubby."
• "Looks dirty still despite a refit!"
• "The front entrance door is covered in handprints and grease, all the door handles feel like Covid 19 magnets and the toilet sinks are stained."
• "Very dirty looking floor and surfaces. Rubbish left all over tables, uncleared in the 45 minutes I was there."
• "Dirty floors. Rubbish on the tables."

Value for Money

Pros:

• "We always order off the Burger King app and there’s some great deals on there compared with paying in store."
• "Top tip - use the app for offers and points, it’s much cheaper."
• "Unlike their competitors the order was complete in the bag and hot."