Bella Italia - Lancaster Reviews Summary

Value for Money

Pros:

• "Tuesday's £5 deal fantastic value for any pasta or pizza."
• "We ate from the £6.99 lunch menu which was great value for money."
• "Voucher was bought off Groupon so £16 not too bad. Deffo wouldn't pay full price of £25."
• "We used meercat meals so it was a good price"
• "Good that you can get 25% off if you have first been to the Vue across the road."
• "What's even better, they offer a student discount, making this culinary experience not only delicious but also budget-friendly."
• "They have regular discount codes too so that's a bonus."

Cons:

• "Only to get finally overpriced, small portions!"
• "Very overpriced, stingy portions."
• "food is poor and pricy when compared to local italian restaurants/cafe shops"
• "It would be tad pricey I think. It’s loaded on the drinks minf you which I think are dear."
• "The prices are quite expensive and even with deals like meerkat 2 for 1 it comes to nearly what a posh pub in town costs"
• "price was very high for what they served, overall disappointed"
• "Portions are on a smaller size with bigger prices for simple Italian food."

Food Quality

Pros:

• "Never had a bad meal, tasty, varied menu which changes regularly. Vegan options. Attentive staff"
• "Food was to a high standard, Pasta was light and very fresh."
• "The meatball starter was delicious as was the chicken pasta."
• "The grilled chicken burger was a delightful surprise."
• "Delicious pizzas with tasty, thin Italian pizza bases."
• "The lasagne was quite nice and the carbonara."
• "The Italian Polpette - Beef and pork meat balls served with some rich and tangy tomato sauce and finally topped off with gooey mozzarella!"

Cons:

• "These were both dry and tasteless."
• "Food was mediocre at best, spaghetti marina had so few mussels in it, felt it was just spaghetti, lack of a sauce didn't help either."
• "I had the vegan carbonara which tasted awful & the sauce had somehow scrambled."
• "Pizza was like cardboard with the thinnest of coverings."
• "Food was either over cooked or undercooked with no or very little taste or seasonings."
• "Very bland, absolutely no taste whatsoever, bolognese sauce was gravy."
• "Salad was mouldy, water tasted stale, everything tasted a bit off."

Service

Pros:

• "Had a lovely meal at Bella Italia for my friends birthday. The service was outstanding."
• "Service was really good"
• "Amazing atmosphere and brilliant and attentive staff."
• "Very good, welcoming service and waiting staff."
• "Even when it's busy the staff are really attentive and friendly."
• "Staff were attentive and friendly"
• "The service was excellent! All the staff we encountered were very friendly, Josh in particular went out of his way to alleviate the concerns that we had."

Cons:

• "The service wasn’t there was two of us and we got a service charge of £10 we are under 18."
• "Good food and a good Bella, but the staff were chaotic and slow, especially in taking payment."
• "Service was very slow not good at all as we had to keep reminding the at each stage."
• "When it came to paying, there was another long delay in attracting the attention of the waiter."
• "Service was slow. Very slow. Then found out they'd forgotten our order ... No discount offered."
• "We waited a very long time to be served."
• "The service could have been better."

Hygiene

Pros:

• "Only dropped the 1 star because the toilet is down very steep stairs but are clean and fine."
• "It was very clean and tidy and staff okay."
• "The staff were very friendly and helpful, the restaurant was comfortable and clean."
• "Very nice inside, rustic, quiet and the service is great."
• "Cozy and nice atmosphere."

Cons:

• "Filthy toilets."
• "Only issue was the staff hygiene, girl licked her fingers then served food, girl mop wet floor with napkins, then didn't wash her hands, boy knocked our food on the table and then he picked it up, come on these are classic hygiene errors."
• "the place had a feeling of needing refurbishment particularly the toilets."
• "Smelly toilets."
• "Worst of all, the loos absolutely stank of old urine and drains... Really... Get some bleach in there, sort it out."

Atmosphere

Pros:

• "More vegan and vegetarian meals needed but the currently sold vegan meals are AMAZING."
• "You even accommodated 2 extra late comers which made my son so happy."
• "Great place, nice helpful staff even for us 'old folk' who order the traditional way."
• "The food was good, and we felt really well looked after!"
• "Nice restaurant for all ages with good atmosphere and nice decor."
• "Came in today for the opening after it’s been refurbished. Love how fresh and nice everything looks now and I also love the olive tree!"
• "Lovely dining experience. Nothing too much trouble, very accommodating."

Cons:

• "Made worse by a chav talking loudly about how he was going to F someone up... He seemed to know the waiter as the waiter was laughing with him before the chav left."
• "They are not explaining from the very beginning that you have to eat fast and leave...they did this to us, on our baby Christening day, we've only had 2 h to celebrate there! Not going there anymore ever!"
• "Stifling hot."
• "terrible over priced food do not waste time or money here esp. if you are veggie. chips TASTED OF FISH FINGERS!ERGH!"
• "But if you have a disabled person it is not suitable."
• "The only thing was the dodgy steps down to the loo be careful any of the infirm."
• "Cold with back to door on a winter’s day"