The Roxy Reviews Summary

Customer Service

Pros:

• "The cocktail waitress lola made our experience abroad just wonderful! very charismatic and quick service."
• "Had the best service, staff are brilliant and so funny!! Jasmin and Taylor were the best, absolutely made the night for us and were such a vibe."
• "Staff is incredibly nice and helpful."
• "Staff are friendly and security are good, I've never had any issues here and am always happy to go back."
• "The bar staff were truly lovely so 5 stars for them!"
• "Management, Beth, George, Jasmine are all very friendly. They care for the customers safety within the venue."
• "The bar staff were friendly and quick to serve."

Cons:

• "Terrible customer service !"
• "The bartenders were barely serving people and were just flirting with guys."
• "One of the least hospitable night clubs I've ever had the misfortune of going to."
• "Terrible first time experience, would not recommend. Security speak to you as if your dirt on the bottom of their shoe."
• "The bouncers are UNACCEPTABLY DISRESPECTFUL."
• "The bouncers are totally unprofessional - standing in line is a unique ordeal."
• "The deal breaker here was how rude the staff was."

Price

Pros:

• "Happy hour is really good value, wide selection of cocktails and a decent atmosphere on the right night."
• "The drinks are also so much cheap on a weekday, so great for travellers or students."
• "The drink prices were reasonable compared to other places nearby."
• "The entry fee was good (especially for a Saturday night), and the drinks were cheap which is always great."
• "Drinks are reasonably priced."
• "Happy hour drinks are delicious."
• "Drinks slightly pricey on a student budget but much cheaper then other clubs nonetheless, particularly in London."

Cons:

• "Overpriced entry fees and drinks."
• "Paid an expensive £10 cover to get in and was not satisfied."
• "Drinks are overpriced and half the crowd seem like they’ve taken something... £7 for entry. Would not recommend."
• "Without offers, the drinks here are overpriced (not even London standards) compared to other bars locally."
• "Expensive drinks, patronising bouncers, incompetent staff."
• "It's like £10 for a double rum and coke and the music is way too loud we had to scream in each others ears."
• "Drinks are fake. Ordered two branded drinks there, bombay saffire gin and kraken rum - neither tasted anything like they were supposed to."

Atmosphere & Venue

Pros:

• "The music was good and everyone was friendly."
• "Went there with a friend on a Wicked Student Nights night, and had a great time."
• "Lovely place! It looks amazing and the music is also fun."
• "The music on the evening was a really enjoyable mix."
• "The colours, neon lights, and music all combined to create a feel-good, party vibe inside."
• "While small, this club fills up quite nicely to create a good atmosphere as the night progresses."
• "The atmosphere is great even when it was a Wednesday."

Cons:

• "You’ll wait at least 30 minutes in line before getting in, and it’s not even full inside."
• "Only Con are the toilets, they are small and do get dirty quickly with no one cleaning it up."
• "Venue - you have someone mopping the floor as you dance and good luck bustin your moves because you can barely attempt to move its so sticky."
• "One of the least hospitable night clubs I've ever had the misfortune of going to."
• "An awful experience!"
• "Even if this is your last resort stay home not worth your time in life."
• "The worst nightclub in London. RUN AWAY."

Security & Staff Conduct

Pros:

• "Security and manager George are very friendly and they care for the customers safety."
• "Maybe I got lucky with bouncers/security but we got in just fine, danced next to security all night who was very respectful."
• "Very thorough with the ID checks and making sure only one person per cubicle."

Cons:

• "great place to dance HORRIBLE STAFF. security comes into the women’s bathroom."
• "Horrible experience, my friend wasn’t feeling well, so another friend went to check on her in the toilets, then a rude male bouncer went into the female toilets, took their id, dragged them out, and told them to leave."
• "The bouncers are UNACCEPTABLY DISRESPECTFUL."
• "The bouncers have no respect for customers and find it ok to grab people regardless of whether they're doing anything wrong or not."
• "Horrible bouncers and managers– no one should ever come to this club."
• "Worst bouncers in London, will swear at you and treat you like animals."
• "The rudest security guards I have ever met. They were literally finding people to throw out."