Tim Hortons Reviews Summary

Food Quality

Pros:

• "Freshly cooked food, they are good at keeping veggie food separate."
• "The good thing is the price of products specially in breakfast time."
• "The food is amazing and well made. The quality is great and well valued."
• "Our go-to fast food restaurant. The food is amazing and well made."
• "I wish more of these in London - loved coming here when visiting Swansea."
• "Really tasty and first-rate products."
• "Food is generally pretty good. Reasonably priced in comparison to other places."
• "The breakfast wraps are amazing like not just nice I mean they are well made."

Cons:

• "Both times the food was tasty but only warm, not hot."
• "No hot dogs, long wait for burger, chicken tenders more like the size of a chicken nugget."
• "Really didn't enjoy the Burger. It was very greasy and left a horrible taste."
• "The food menu didn't include some items that were online."
• "While they were adequately moist, they lacked the distinct flavour and quality."
• "My second time having food from here and the quality of the food has gone down hill massively."
• "Donuts are good but not great, the small bites were not fresh."
• "The burgers were cold 5 minutes after leaving the drive through."

Service and Staff

Pros:

• "Both times the staff were friendly."
• "Amazing food quality and staff are friendly polite."
• "Me and my partner come to Tim Hortons twice a day for coffee and donuts and we are always welcomed by the staff."
• "Staff were friendly and quick and they had a great selection of donuts."
• "The staff are nice, friendly and talkative. Shoutout to the nice staff member and his team."
• "The self service machines were really convenient, allowing for customization options."
• "The staff are friendly and polite. Definitely a good place for a coffee break."
• "Fab coffee much better than other fast food chains. Spotless tables, the food was piping hot and very good."

Cons:

• "Went to order at the til and was met with 'can't you not just order at the kiosk'."
• "Went here for breakfast, but as the food was made fresh to order, it was worth the wait."
• "Have been 3 times this week. Service has gotten progressively worse."
• "Drive through fail! Placed our order 3 times and the lady taking the order failed to listen."
• "It was pretty quiet when we went but tables hadn't been cleared, the bins were overflowing and the toilets were truly disgusting."
• "Couldn't fault the food; absolutely delicious. Unfortunately, they let themselves down on everything else."
• "Just had their hot dog don't get the hot dog taste like the ones you get out of the jar very disappointed."
• "This place is a joke terrible service plus every time we've gone the get the order wrong."

Price and Value

Pros:

• "You can get the meal in £3.49 only."
• "The good thing is the price of products specially in breakfast time."
• "Love the breakfast veggie sausage egg muffin stack and such good value for money."
• "Good value food and amazing hot chocolate. The breakfast deal at £3.49 is very well priced."
• "Just as delicious as in Canada! Great prices for what you get, especially the deals!"
• "Perfect stop over from carpet shopping! Food materialises quickly and the staff are friendly and efficient as always."
• "My first impression, inviting, clean, and airy with elegant comfortable seating, Great burger and tasty fries with a satisfying sweet hot chocolate for this cold day!"
• "Recommended this place and to be fair the food is excellent. I really like the hot chocolate."

Cons:

• "The prices, however, were surprisingly high, leaving us feeling somewhat ripped off."
• "The food took around 15 minutes to arrive at the collection counter after placing the order."
• "The donuts are really overpriced for what they are and rather dry."
• "No burgers. Couldn't choose 'no mayo' on the order screen. Only had sugar free bottled drinks."
• "Visited today at 17.00 when it was quiet. Poor quality bacon and double cheeseburger, fries were cold and hard, this is definitely not a premium brand."
• "Have been 3 times this week. Told tonight they don't serve white hot chocolate anymore and the guy at the till was uninterested in anything other than getting paid."
• "First time at Tim Hortons and chances are the last, very disappointing, customer service is 'below par' overpriced."
• "Ordered two latte one oat one normal. Absolutely disgusting. Asked for a refund to be told I could have a doughnut instead."