Roadchef Chester M56 Reviews Summary

Service Station Facilities

Pros:

• "This is a great service station. Has everything you could need."
• "Plenty of parking and easily accessible from the M56..."
• "The real find was Garden Square Deli which served traditional New York style bagels which were amazing."
• "The fuel station has fair prices for topping up your tank."
• "However service area was well organised with effective one way system and seemed clean."
• "Always stop here on way to Manchester. Its got lots of parking, it's clean, has a calm environment..."
• "These services are recently refurbished, kept clean and they're well located for journeys to and from the Wirral and North Wales."

Cons:

• "Services without service. Atrocious!"
• "This facility is an average travel stop. There is, however, a real problem with getting into the car park and getting back out again. The road layout is atrocious."
• "Although there is a fair range of services there, the car park is small and there seems to be a considerable amount of development occurring presently."
• "I couldn't access the main building due to some sort of work going on requiring me to walk right round."
• "Getting around this site when towing a caravan is very stressful, the parking areas are very small."
• "Parking was a shambles."
• "Utter bedlam trying to leave with car park and exit totally grid-locked."

Food and Beverage Options

Pros:

• "A thoroughly good time was had by all ok our trip to roadchef."
• "There are plenty of the big chain fast food restaurants within the Food halls, again with fair prices on their meals and drinks."
• "Served with a good coffee from Costa and the lass that served us was helpful and cheerful."
• "Ideal rest stop and good for a break from driving. Got a variety of food choices and drinks."
• "One of the better motorway services I feel."
• "The food was delicious (Katsu chicken) really enjoyed it."
• "Great services which we often use on our travels. Good choice of food and drinks inside."

Cons:

• "McDonald’s was absolutely freezing cold."
• "Was very expensive for a mac Donald's 20.oo euros for 2 coffees, one small cheese burger and one big mac and one portion of chips."
• "Prices are extortionate people are sick and tired of road chef."
• "Hot spot for overpriced and underwhelming food offerings."
• "If the prices were made more reasonable then a lot more people would use the fresh food cafe."
• "We had breakfast at the fresh food cafe the food was lukewarm at best my mates was cold."
• "Prices are anything up to 50% more in the shops and the fuel is extortionately priced!!"

Customer Service

Pros:

• "Staff were friendly and helpful."
• "Always find the staff polite and welcoming."
• "Staff who served us were very polite."
• "Was greeted with a smile and politeness by Keiron, whose knowledge and enthusiasm was second to none."
• "Excellent service i knocked my coffee all over my food at mcdonalds a lovely lady saw what i did and got my food replaced without a issue."
• "Staff were polite, friendly and helpful."
• "An excellent service station with friendly staff."

Cons:

• "Really unfriendly staff in Costa."
• "The staff had one till open and the place was packed. Two staff where just standing next to the till talking."
• "Nobody to report to McDonald’s not interested, whs says it’s nothing to do with them, no staff on shift it seems."
• "Just a grumpy sales assistant who clearly thought everyone should know where the toilets were."
• "One of the girls in McDonald's was so rude to me I thought someone may have hurt her so bad she has to take it out on someone else."
• "Services great w h smiths one member of staff very rude and will be putting in a complaint the way she spoke to us."
• "Female cleaning staff stood talking to sales assistant at WHS."

Cleanliness and Maintenance

Pros:

• "Toilets are clean and well maintained."
• "The place is clean and well maintained."
• "Modern and clean with good food options."
• "Clean and Tidy, well planned Covid layout. Toilets clean."
• "The place was clean and tidy overall including the toilets."
• "Clean and the people in the outlets were friendly."
• "Toilets were clean with hot water and hot hand driers-can be rare these days!"

Cons:

• "Once again the toilets are terrible, 3 out of action due to, blocked, no door catch and the other well (?!?’@“) how do you expect truck drivers to use facilities when there like this."
• "Toilets a disgrace."
• "Gents toilets could benefit from being cleaned more regularly."
• "Toilet facilities are tired and grubby."
• "The baby changing facilities are unhygienic. Even the automatic air freshener couldn’t mask the smell of stale urine."
• "Usually a very nice stop, toilet and coffee but the toilets recently ugh. Air fresheners need replacing or more of them."
• "Local sewage works would be more hygienic than the toilet facilities."

Parking and Accessibility

Pros:

• "Plenty of free parking and accommodation available."
• "Designated Parking for Caravans, sign posted, along with Horse Boxes and Coaches."
• "With plenty of parking available even at peak times."
• "Nice medium size motorway services, very accessible, for wheel chairs too I 🤔 think."
• "There is ample parking for all sizes of vehicles."
• "Plenty of free parking and disabled spaces available."
• "The services are fine and there is plenty of parking and area outside."

Cons:

• "It's fairly small and can get busy meaning there aren't a lot of seating to sit down, read a paper and eat."
• "Has only a 2hr limit and if you're over that they will fine you 100£."
• "Lovely and plenty of disabled spaces ...NEVER AGAIN.....FINED FOR PARKING OVER 2 HOURS."
• "Overpriced and uninviting."
• "If you're travel sick and need some fresh air this is definitely not the place to go."
• "Run down and dirty."
• "All in all to summarise….underwhelming, won’t be back!"