The Winking Prawn Reviews Summary

Customer Service

Pros:

• "Young staff, very obliging and welcoming."
• "The staff were incredibly kind and had a lot of knowledge of the local area."
• "Staff helpful."
• "Staff were lovely and friendly."
• "The staff were very attentive."
• "Friendly, efficient staff."
• "Staff friendly and helpful."

Cons:

• "Very poor customer service."
• "Beautiful setting and place but shocking service and terrible food."
• "The red head waitress was so rude and patronising it made me cry."
• "The manager came out with the attitude of a child who clearly cannot take criticism."
• "The manager was decidedly rude when I complained."
• "Service was rude and patronising."
• "The manager/owner, small man with glasses was very rude and spoke to customers like they were doing him some sort of favour…"

Food Quality

Pros:

• "Nice food at reasonable prices."
• "Seafood was beautiful."
• "Food was spectacular and the ice cream isn't full of colourings which is perfect for my youngest son who shouldn't have E numbers."
• "Serving a wide range of food, with an emphasis on seafood, all freshly cooked to order."
• "The wraps we had were delicious and the side salad was fresh."
• "Had a very nice crab and prawn salad."
• "The food came promptly and was absolutely delicious as well as a good size too."

Cons:

• "Wife said it was the worst food we had in Devon after a bizarre mackerel salad with frozen peas and sweetcorn."
• "Food: it wasn't bad but the quality definitely doesn't justify the price."
• "Very poor barbecue food."
• "There was absolutely nothing bbq’d about the prawns, they weren’t opened, the 'poop shoot wasn’t removed' they were bland, unseasoned and quite honestly seemed 'boiled'."
• "Seafood was mostly great but is pre-prepared so all served completely cold."
• "Prawns were unseasoned and boiled and some not cleaned properly. Bread was stale."
• "The food isn’t worth the price either, I was given rock hard supermarket bread."

Location & Atmosphere

Pros:

• "Great location overlooking the beach."
• "This is a cracking place, in a great location. Our food was excellent my crab sandwich was particularly great."
• "The Winking Prawn is right on the beach and a 15 minute walk from Salcombe."
• "Right next to the beach and the carpark."
• "Situated wonderfully on South Sands its a very nice place."
• "What a lovely place with great views."
• "Lovely venue with fantastic views over North Sands beach."

Cons:

• "Beautiful setting and place but shocking service and terrible food."
• "However, upon reflection we paid a lot of money for 6 people and although the location is lovely this was not value for money."
• "Unbelievably overpriced, paid £3.55 for 250ml of bog standard apple juice."
• "It’s hugely expensive, with most mains over £30."
• "Very average food and over priced."
• "So disappointing and a complete rip off!!"
• "This cafe has the monopoly at North Beach and it shows: overpriced, sloppy, no customer care, complacent, poor food."

Ordering & Service System

Pros:

• "Order everything on an app."
• "Food order via QR code/online (I'm not the biggest fan as it alienates some, but it does work well)."
• "They serve a tasty buffet breakfast, good coffee, great choice of ice creams, local beers and ciders."
• "It's being run very efficiently with food ordering through a website on their guest wifi."
• "Easy online ordering system via their website."
• "We were encouraged to use their online ordering service, which was a bit of a faff, but once we’d mastered how it worked, it operated flawlessly, with all of our food and drinks being delivered perfectly."
• "Had breakfast good choice well cooked."

Cons:

• "No personal service."
• "Waited for 20 minutes to be served. As we did not have Q code on our phone. We were told someone was coming to serve us. No one ever came."
• "Food ordering/payment was done via a website which was a bit fiddly and time consuming."
• "Took forever to order 'via the app' and when it arrived it was wrong."
• "There is no service! Forced to order via the QR code system even though staff are just standing around."
• "You have to order using your phone to scan a QR code and then using their online menu ordering system."
• "The only negative part of the experience was that the only way to place an order and pay is using a not-terribly-good app."