The Massage Centre Reviews Summary

Massage Quality

Pros:

• "All my TMC massages have been good, firm, sports massages, not soft, cosmetic surface treatments."
• "After the massage I felt amazing, he really worked through any knots I had."
• "I had a fantastic sports massage here!"
• "Vega was professional, very accurate in her treatment area and also identified other related muscle groups that need working on."
• "Felix took the time to listen to my concerns and really worked some magic to alleviate the tension in my neck and shoulders."
• "After just two massages my back has been so much better and in a lot less pain."
• "The therapists bring a range of knowledge to their work that means they can carefully tailor their massage to your specific needs."

Cons:

• "I felt the same as when I went in unfortunately."
• "One of the rooms is adjacent to reception with a sliding door as a wall. I didn't like that for privacy reasons."
• "But the management and the receptionists are unprofessional and condescending."
• "The older lady receptionist who at the peak of the pandemic wore her mask under her chin even when she had some symptoms."
• "Said an hour but was more like 10 mins discussion then 45 mins massage, with 5 mins to change and discuss anything afterwards; but perhaps this only happens in the first session when there may be much to discuss."
• "The masseuse was relatively knowledgeable on anatomy, and did a consultation before the massage which I think every place should do before a massage. I needed someone to apply deep pressure to break down the knots and tension built up, however the application did not meet my requirements."
• "I suspect this place is more suited to a remedial or physio as I also found the decor and ambience to not be relaxing."

Staff and Service

Pros:

• "Everyone at the clinic is so friendly and helpful and it has a good vibe."
• "It's a very professional set up with friendly and efficient receptionists."
• "Dorothy at reception was incredibly helpful getting me booked in."
• "The facility is clean, well organized & has great customer service from all the staff."
• "The Massage Centre has a relaxed atmosphere with very competent and friendly staff."
• "I have always had fantastic, friendly service from all of the team."
• "The practice displays excellent CVs of each practitioner."

Cons:

• "I have will never go there again. Kobra"
• "I was then kept waiting and ended up walking out."
• "So unfortunately I cannot recommend this place based on experience."

Therapist Expertise

Pros:

• "He thoroughly explained my problem areas along with solutions & even offered to email me with recommendations on which stretches to do on my own time."
• "I highly recommend the Chiswick Massage Centre."
• "Their holistic approach is what I really appreciate - everything is connected."
• "The well-appointed rooms have muscle charts on the walls."
• "They offer a therapeutic massage rather than a light spa-style massage."
• "Ginta was so attentive to my needs and assisted in giving me both a physical and emotional release that I didn't realise I needed."
• "I strongly recommend him as a therapist!"

Cons:

• "I couldn't recommend Agata more - 5 stars would be 10 stars if I could."