Go View London Reviews Summary

Communication

Pros:

• "He provided regular clear and honest communications throughout the process."
• "Throughout the selling process we dealt with Michael and Oliver also, who were equally friendly and helpful, always ready to suggest new strategies if necessary."
• "The GoView team were attentive and helpful throughout the process. Their selling style was laid-back, transparent, and respectful."
• "They are very responsive to communication and Paul went out of his way to get my the keys on completion day at 5pm on a Friday night."
• "I received regular calls, emails and texts to keep me up to date with what was happening."
• "Michael guided us through the process, and was always happy to answer questions or give advice."
• "They always kept us updated and well informed about any changes or complications which can happen during Property Management issues."

Cons:

• "What is disappointing is your reply. You say you have a record of helping people, your sales agent literally parked on my elderly neighbours drive and got in a physical fight with them."
• "In short, avoid this company like the plague and don't believe all the positive reviews."
• "When we spoke to the managing director our issues were completely dismissed."
• "Lack of customer focus - just good on sales, once the deal is done they no longer care nor invest any time in the customer's experience."
• "Rude arrogant and condescending. Should not be in a role that requires customer relations."
• "The team was unresponsive, belligerent, and dishonest."
• "But from that point on, whenever you need to deal with them on any contract updates or additional day to day requests they will be unresponsive or very brief and unprofessional in replying - this has happened on several occasions."

Professionalism

Pros:

• "They are courteous, professional and customer-friendly."
• "Go View London work with integrity and kindness."
• "I found Chris and Donald very honest, straightforward and human, and happy to offer the benefit of their experience."
• "He was by far the most professional and efficient lettings agent I have had to deal with."
• "They helped me with the purchase of my first home in a friendly, professional and patient manner!"
• "Paul Harty has been fantastic to work with, very professional and accommodating."
• "Very professional agency."

Cons:

• "Overall, a terrible experience that could have been avoided if GoView employed an ounce of professionalism and morality."
• "Just had a complete no show from this estate agent."
• "Prospective tenants are nothing more to them than a commission."
• "One star mainly due to the behaviour of Joanna who dares have the title 'head of property management'."
• "Very unprofessional, cold and 'scatter-brained' staff."
• "Had one of the worst experiences with this company. Rude and unhelpful throughout our tenancy."
• "Word of warning to those considering renting through GoView -- don't do it!"

Customer Service

Pros:

• "This was my third move through an agency and this was by far the easiest to deal with."
• "Go View sold us our first house and also helped us sell the same house 7 years later, all with great communication and hard work."
• "Highly recommended! My only regret is not having sought their services earlier."
• "Sandra put a lot of effort and time towards helping us with our move."
• "She's always available when you need her and very professional."
• "I would highly recommend Go View and thank them for their excellent service."
• "They always showed interest in my needs and were very helpful in every aspect of the buying process."