"There are lifts in the centre for disabled access, escalators in various locations and for the more healthy person stairs, there are also seating areas in various locations."
"Clean, modern and airy shopping centre which is great for wheelchair users and mobility scooters as well."
"There are plenty of wc facilities and the centre is disability accessible."
"Disabled toilets in the galleries superb one has a hoist but toilets are on the upper level, there is a lift on the ground floor."
"💝 I love to shop here, I'm disabled ♿ and I'm able to get in and out of shops with a wheelchair."
"The staff at the desk are usually quite friendly, normally quite clean too."
"The member of staff I personally have been in contact with on the shop mobility was very helpful and accommodating."
Cons:
"It's ok but the bus station is on ground level there is an escalator but no lifts shops are upstairs."
"There is only 1 accessible lift in the entire shopping complex which is hidden away with very poor signage."
"Other Lifts which maybe in ground floor stores are deliberately blocked off by these stores because they don’t want anyone to use them."
"Out dated no real disabled access huge hill asda side cold outdoor ramp Dr's side and limited disabled parking both asda and sainsburys sides same apply to parents with prams you try pushing up that hill decor is peeling off very cheap looking outside of the buildings grey pepple dash dull cold looking buildings needs updating."
"Absolutely awful. Could not get access to toilet & baby change as lift entrance was blocked off & only one lift."
"Terrible wheelchair access in most stores and in the cafes/food places."
"Unfortunately it’s not Disabled friendly? for example lack of access to Toilets is a huge issue for many."
Shopping Experience
Pros:
"A good selection of retail stores. Nice wide aisles and clean tidy toilet facilities."
"I shop weekly there and I am very happy with the shop I have a wide and varied choice of goods and the shop is bright wide aisles and clean."
"Loads of shops of variety."
"Small shopping mall with big shops. You can get just about everything here."
"Great shops and loads of parking and facilities."
"A great place to while away an afternoon with plenty of parking and good bus connections."
"All in all, a great place where you could spend a whole day."
Cons:
"Since covid hit, the centre has took a huge dip in just general appeal. Shops are lacking."
"Rather miserable place to be honest. You go in get what ya need and get out."
"Well to be quite honest it's starting to look like a ghost town there are so many place closed and it's all down to landlords putting the rents up far to much."
"It's the first time I've been to the Galleries for 4 years and I was shocked at the amount of shops closed and boarded up."
"Used to be amazing. Lots of stores closing. In-shops has a nice market feel. But not a real diverse selection of shops."
"The Shopping Village is looking in desperate need of updating."
"Sad to see so many empty units."
Parking and Transportation
Pros:
"A handy indoor shopping centre with ample free parking."
"Excellent amount of free parking which is getting harder to find nowadays."
"There is lots of abundant free parking and in 4 different locations around the centre."
"Plenty of parking and many buses to get there."
"Great location, loads of parking, good choice of shops."
"Lots of accessible, free parking."
"A shopping mall with excellent car parking spaces and a good range of shops."
Cons:
"Was a pain to get too. Once you got there you had to navigate the labyrinth inside the shopping centre."
"Went to pets at home there as couldn't get the food needed locally staff were very helpful would give 10 out of 10 for their help down fall was parking not good as centre was full of shoppers and parking was horrendous."
"Car parking spaces are plentiful but small, very small for even small cars."
"Shops are good it's just so difficult to park."
"Parking is fine and reasonable amount of shops but the big let down is the amount of people using e cigarettes in the malls."
"Difficult to park all year round unless you go when it first opens."
"Parking is horrendous here and lately the disabled car park is been used by none disabled people."
Customer Service
Pros:
"Went to Asda to repair some prescription glasses which had recently broken. Excellent customer service from Donna in the opticians section."
"We visited the galleries today & I'd like to say a special thanks to the man on the information desk, but he was very helpful in getting a wheelchair for my sister in law."
"Friendly staff usually."
"I would like to say a huge thank you to the domestic staff who look after the ladies toilets on the upper floor near to the staircase."
"The bus interchange is very handy as it allows us to reach the centre from North Tyneside with just two busses."
"The member of staff I personally have been in contact with on the shop mobility was very helpful and accommodating."
"The staff at the desk are usually quite friendly, normally quite clean too."
Cons:
"This cafe is diabolical since reopening it is no longer cafe I knew."
"What is it with Boots Opticians. I have called four times today to both the Metro centre and Washington stores to make an appointment for two people. Not one person answered my calls."
"Wow used scan and shop at sainsbury's not so good would not process card payment tried 3 times assistant said happens all the time had to go customer services for payment still a problem took 2 goes to process."
"Came for a coffee Monday afternoon couldn't find one clean table in the restaurant."
"Terrible service."
"Absolutely horrific service."
"The very tall security guard is a straight up bully."