Hornsea Freeport Reviews Summary

Customer Service

Pros:

• "On plus side staff in shops fantastic customer service brilliant & very friendly and helpful."
• "The staff in the shops were very friendly."
• "The staff at the Freeport were wonderful. Thank you to everyone concerned."
• "The lady who served me was one of the best and most helpful shop assistants I've encountered."
• "The staff are very friendly and helpful the seating area is very clean and spacious."
• "Loved it. All shop staff are really friendly and helpful but not pushy."
• "The staff in that shop was very accommodating and could not do enough to please."

Cons:

• "We stopped here to have a visit to the shops all was good until you visit the sweet emporiom shop the ladies are so rude."
• "The girl behind the counter was curt and a bit rude when we asked for something hot saying the oven was turned off at 3 PM."

Shopping Experience

Pros:

• "It has a variety of shops and a few attractions for the kids like an indoor/outdoor play area to keep them happy."
• "You can net a real bargain here."
• "It's a great place for leisurely shopping, getting somewhere to eat best of all free parking."
• "Really nice place to shop set in a replica leafy lane setting. Good shops and some very good bargains to be had along with some local produce offerings."
• "Good selection of clothes and outdoor clothing shops."
• "Love it. Went to Bugtopia, shops and had a lovely hot chocolate topped with cream and mini marsh mallows in one of the many cafes."
• "Love the fact that there are plenty of benches to sit on, and with all the shrubbery, it's like a stroll in the park with the bonus of shops."

Cons:

• "This place used to be ok at best. It is absolutely shockingly terrible now."
• "Not good experience as 70% off was wrong and looking tired and old-fashioned."
• "Shops in freeport themselves I don't find great and a bit over priced apart from pound stretcher."
• "So disappointed. I know covid hit everybody etc but less than half the retail units are occupied and those that are are mostly clothes!"
• "The shopping centre itself is just lacking decent shops."
• "Hardly any shops & refreshment areas! Not worth visiting!!"
• "Couldn't believe how many shops had closed."

Parking & Accessibility

Pros:

• "Freeport has great parking and a nice array of shops including several outdoor shops, shoe shops, clothes and a Thornton's!"
• "Plenty of parking for all needs, tarmac at the front, but go to the very back for vast tree lined dust/ gravel car parking."
• "Parking is ample and is free and its perfect for people with disabilities."
• "There is plenty of parking space and a parking overflow field behind the rear entrance."
• "This shopping center offers a large free carpark. The carpark is smooth and level with dedicated disabled bays making wheelchair access good."

Cons:

• "Shops ok, but car park nearest shops was full so had to go to the top car park, which is full of potholes & is very uneven."
• "My car was damaged by someone parking too close owing to the excessively small parking areas."
• "Car parking at the front is deplorable if you are not disabled or have kids with you."
• "It is extremely difficult to get to on foot."