Address: 1 Harbour Rd, Seahouses, NE68 7RN, United Kingdom
Phone: +441665721667
Rating: 4.8
based on 385 reviews.
Wildlife and Bird Watching
Pros:
"The variety of birds and animals seen was great and the boys on the boat had decent patter."
"We had a brilliant trip around the Farne Islands seeing lots of puffins, seals, guillemots and many other seabirds."
"We saw & got close to so much amazing wildlife and the Serenity team are so friendly."
"We were lucky to have great conditions and lots of playful seals."
"We felt very lucky to have a close encounter with a pod of dolphins as we were heading back to Seahouses."
"We visited the inner and outer Farne Islands, heard the story of Grace Darling's astonishing rescue of the survivors from the wreck of the Forfarshire and saw more sea birds and seals than we could count."
"We saw lots of puffins, seals and other sea birds, would definitely recommend!"
Cons:
"Be wary of the length of the trip if you get seasick."
"It was a bit foggy, but still managed to see the puffins and the seals, as the boats go right up to them."
"The Puffins had mainly left but we managed to see a dozen or so."
"Beware! Parking in Seahouses can be a nightmare and a seagull did a poo on my partner."
"Only disappointment was that all shops and tea/coffee shops were closed on the island."
"It didn't start too well with a later than advertised start and some people left with standing room only."
"I didn't enjoy my trip out with Serenity & I'm sorry you appear unable to accept that."
Customer Service
Pros:
"The lovely lady at the ticket office was extremely helpful with our limited mobility elderly family members."
"Andrew the skipper is a star, nipping about the deck ensuring everyone is safe and taken care of."
"The crew were very helpful, informative and accessible."
"The staff alone deserve the 5 ✨ too as they are very friendly polite and professional."
"The two chaps who took us out were lovely, offering our daughter an extra coat when she looked cold."
"The crew members couldn't have been more helpful. They were really knowledgeable and accessible throughout the tour."
"The staff were friendly and full of information about the islands and all the creatures we spotted which included puffins, seals and plenty of seabirds."
Cons:
"Overall it was an amazing experience for the whole family however I couldn’t give the 5 stars as we boarded the boat it had no seats left for us so it was a bit tough with young children to travel to island."
"I just wouldn’t attempt it with such a small child again as it was really a lot colder than I expected."
"Wanted to go on the 1.45pm boat trip but couldn’t because not enough ticket sales to take the boat so waited and got on the 2.15pm on Tuesday 5/9/23 trip instead."
Value for Money
Pros:
"It is really good value for money, and would recommend for anyone."
"This was the best value for money I've had in a very long time, would have gladly paid more."
"Absolutely outstanding for £25.00 we had 2 & a half hours cruising round the Farne Islands."
"£25 each for a 2 hour cruise which was worth every penny."
"The price was extremely good value with 2 tickets being 50 pounds."