Address: Paxton, Berwick-upon-Tweed, TD15 1SZ, United Kingdom
Phone: +441289385777
Rating: 4.5
based on 157 reviews.
Customer Service
Pros:
"The staff in the tearoom were very friendly and polite, got the best fruit scone with cream and gorgeous homemade raspberry jam."
"The waiting staff were very friendly, polite and cheerful."
"Other staff in shop and café friendly and helpful."
"Many thanks to the friendly and informative tour from our fab skipper Brian."
"Friendly staff and very helpful."
"The staff are friendly and attentive."
"Lady in the shop was very helpful, friendly and informative."
Cons:
"The woman on the desk was so rude and dismissive."
"Angry man came out and shouted at us aggressively and said we had to pay and we said sorry there wasn't a sign and then he kept shouting at us trying to intimidate us."
"However very busy and dirty tables and staff quite rude when asked to clean them."
"Entered the reception area to be met by a disgruntled guide who after rolling her eyes informed us that she had already called her husband for a lift hame so the tour wasn't on."
"That woman is bound to have you losing return custom and money with her attitude, she certainly put a damper on my first experience of Paxton house."
"If anything it's getting more expensive an staff are a little rude sometimes."
"Shop not particularly friendly."
Grounds and Gardens
Pros:
"Great grounds for a long and varied walk, lakes, woods, really great outdoors play areas."
"Beautiful grounds and a great walk around the perimeter with lots of things to keep the kids interested on the way round."
"A wonderful day out here - starting at the honey farm nearby, crossing the old chain bridge across the river and walking along the Tweed to arrive at the bottom of the Paxton House grounds."
"Beautiful tranquil place with gorgeous gardens tumbling down to the River Tweed."
"The grounds are stunning with beautiful flowers in the formal garden which is on the same level so accessible for all."
"Absolutely incredible. Lovely walks, amazing views down by the river and lots to see around the grounds."
"Delightful walks around the grounds of varying lengths."
Cons:
"The gardens are not to a good standard."
"Beware that there are limited formal gardens if that's what you're after."
"The grounds are fairly expensive to walk around, though, and could be better kept in places."
"Due to being in a wheelchair I was unable to see the majority of the grounds."
"They are NOT suitable for wheelchair users."
"Then when went to take photos of house and gardens after tour there was a wedding on so didn't feel comfortable walking through guests."
"Suggest signs to match with the map as we got lost a few times."
Food and Dining
Pros:
"Lovely cafe which serves light lunches tea coffee and snacks great service and lovely staff."
"The cafe offers good cakes and homemade sausage rolls and quiche which are delicious."
"Went to the cafe for afternoon tea and we were not disappointed! Cakes, tray bakes, scones, sausage rolls, quiche, and more.. all beautiful!"
"The stable cage serves delicious home-cooked food from scones to lunches and a range of drinks."
"High tea at Paxton House was an excellent experience."
"Excellent tearoom with good choice of food."
"The food was delicious with plenty to choose from."
Cons:
"Ordered a large lunch for 6 people, 5 of the meals came but the soup and another sandwich was missing."
"The tearoom was swamped at lunchtime, although we did get our food, but much quieter later in the afternoon."
"The pop up market was disappointing. We waited 25 minutes for a tuna baked potato and a bowl of soup. The scone was doughy and tasted sour."
"Lunch in tearoom was chaos. Had to wait ages to place order. Staff not prepared."
"Cafe wasn't open & all that was available was a donut van & ice cream van, on site, which sold very crispy donuts & tea that was akin to dishwater(very disappointing)."
"No milk with the tea. Sent back scone which was so hard i couldn't cut it."
"When I asked about the cafe she said 'it shuts at 5 but stops serving hot food at 3', it was 4pm at this point."
Activities and Attractions
Pros:
"We did some den building which was enjoyed by all ages."
"A guide tour of the house showed us an Adam brother designed house and how it evolved over the years, worth a visit."
"Fantastic family-friendly boat trip on the beautiful and unspoilt River Tweed from Paxton House."
"The House grounds includes a great adventure playpark with excellent zipwire."
"A great place to visit with lots of things for children including children's play area with a zip wire that will take adults too."
"They have a great play area featuring a zip wire! and have frequent family friendly events."
"We did a Halloween trail and a Fairy door trail."
Cons:
"However if you have children of different ages/abilities it could be hard to watch them all if you're on your own since the playground is over different levels."
"Good tour but can be a bit rushed."
"Lots of information in rooms but as on guided tour you do not get option to read any of it before being moved on. Felt very rushed."
"Only because Paxton House is not open to the public today, nothing was mentioned on the website, it says open."
"Poor Service. Traveled over 2 hours with Grandparents and children specifically to visit Paxton House this afternoon... Very disappointed children and very unimpressed parents."
"Then when went to take photos of house and gardens after tour there was a wedding on so didn't feel comfortable walking through guests."
"When I asked if there were anything on for kids she said 'not really' so I picked up the treasure hunt map and said what about this she said 'oh that’s £4' which I was happy to pay for, but why not suggest it."
Accessibility and Pricing
Pros:
"Car parking free."
"Lots of car parking. No charge if having lunch but £7 for a ticket to visit the grounds."
"You can also walk down to the banks of the tweed."
"Local bus calls in at the house and runs into Berwick and on to the leisure centre."
"All locals that work there, excellent park and very nice grounds to explore."
"Caravan site is great. Lots of places to walk dogs, little bus that you can get into Berwick."
"Dog friendly grounds."
Cons:
"Want to walk in the grounds? Need to pay £15! for a ticket (which lasts a year) - even if you live on the doorstep in Paxton Village!!!"
"They do not participate with the National Trust as advertised on the National Trust went there the stuff was lovely but told us you do not have anything to do do with the National Trust so so really disappointed after making all effort to get there."
"Turned up on a lovely Sunday morning, only to discover you needed tickets to visit the gardens, (house is closed for the season) and there's no where on site to buy those tickets - it's online only."
"Lovely house to visit but entrance fee a bit steep."
"Due to being in a wheelchair I was unable to see the majority of the grounds."
"They are NOT suitable for wheelchair users."
"It was with a lot of tsking that I was allowed to book in person."