Pinetum Gardens Reviews Summary

Gardens

Pros:

• "A wonderful garden with different areas to explore and friendly, helpful staff."
• "Lovely afternoon exploring the gardens."
• "Always have a good peaceful walk round the lovely gardens to recharge my battery and forget the problems of the world,and have cuppa and piece of cake in the tea room."
• "Peace, tranquility, and a visual feast for the eyes. Glorious scents of nature as you wander the many different areas of the garden."
• "Beautifully kept gardens showcasing thousands of stunning plants."
• "One of the best gardens we have visited."
• "These beautiful, informal gardens are maintained to a very high standard and everywhere you look is delightful."

Cons:

• "Very disappointing overall and £16 is ridiculous."
• "Both apartments had a rather pungent musty smell to them."
• "So called japanese garden if there wasn't a sign you wouldn't know it."
• "For the cost of 16 pounds gardens not very good."
• "Was looking forward to the Japanese garden but found it resembles my own back garden - which due to my Lazyness is a bit of a mess."
• "Garden is OK- again not what I'd expect for £16 entry - I would expect beautifully maintained and to see the gardening team working."
• "Quite disappointed when went today after paying £16 each. The Japanese garden was a particular let down."

Value for Money

Pros:

• "We had a Groupon deal for 2 adults for £12."
• "Good value."
• "The cost per person per day is a bit expensive for a single visit (both adult and child) but the annual ticket is only a few pounds more."
• "Brilliant value."
• "Value for money decent since it's fairly pricey but you get a very nice place to stay."
• "Also the admission you pay allows you to visit for 7 days."
• "One of the loveliest gardens to visit in St Austell. Good value."

Cons:

• "Well overpriced, £6 might have been better."
• "I really don't think it's worth the money, dont bother!"
• "For the money you spend here you would be better off paying a couple of pounds extra and visiting the National Trust House just a little further away."
• "Very over priced for what it contains."
• "Wasted 30 pounds. Just another money milking machine."
• "Rather expensive at £12 admission."
• "£16 each not good value for money."

Staff and Customer Service

Pros:

• "From the time you arrive the naturally friendly staff are there to help in anyway they can."
• "Staff were friendly and helpful."
• "We were served by a young lady that was friendly and knowledgeable."
• "Very friendly staff members."
• "The staff are always friendly & welcoming."
• "All staff were friendly and happy to discuss the areas they were working on."
• "Such a lovely gentle peaceful place and all the staff are really friendly and helpful...and so nice to see and talk with the owner."

Cons:

• "Garden was lovely, but spoilt by staff in the cafe."
• "Firstly greeted by 2 slightly grumpy ladies at the tea shop."
• "The grounds and plant staff were friendly... not so in the cafe and entry."
• "Wouldn’t come back or recommend to any of my friends."
• "Some of the staff were a bit curt on the day we went when they were understaffed."
• "The guy there needs a bit of customer service training."
• "There were barely any staff members around."

Cafe and Food

Pros:

• "Have been here a few times for lunch. Reasonably priced food cooked well and with excellent customer service."
• "Brilliant cafe serving quality foods at a good price."
• "Sandwiches were very good and freshly made to order."
• "Nice cafe with outdoor seats."
• "The cafe serves food inside or out, they have a very pretty courtyard."
• "Cafe was very nice also. Staff friendly, dogs were welcome. The day we went was marred slightly by nearby construction work."
• "Good food in cafe."