Charcoals Reviews Summary

Category: Restaurant Glasgow, UK

Address: 74 Trongate, Glasgow, G1 5EP, United Kingdom

Phone: +441412219251

Rating: 4.1
based on 219 reviews.

Food Quality

Pros:

  • "The lamb biryani we ordered was amazing."
  • "Food - totally delicious!! Starters are very tasty, chicken pakora was my favourite."
  • "Pakora was amazing!"
  • "Food was great, honestly enjoyed the lot."
  • "One of the best curry's I've tasted.. Spotless clean restaurant.."
  • "Both samosa were flavoured well and were just delicious."
  • "Phenomenal Indian food and well priced."

Cons:

  • "The tandoori mixed grill is without any flavour whatsoever and comes with a sweet sauce."
  • "Their curries are literally sweet inspite of ordering spicy options from the menu."
  • "The chicken bhurani was a huge plate of over spiced rice with dried chicken pieces and too many conflicting flavors; I could barely eat it."
  • "The chicken smell was bad."
  • "Ordered a takeaway last night and food quality has definitely gone down as compared to last year plus Overpriced."
  • "The chicken biryani had burnt onions and raw chicken in it."
  • "The curry was sweet and tasted like ketchup."

Customer Service

Pros:

  • "Well served and perfect customer service."
  • "All the staff were efficient, polite and helpful."
  • "Staff always very friendly and welcoming."
  • "Rizzy the waiter was charming, helpful & very attentive"
  • "Was absolutely delicious... the owner was amazing."
  • "The staff were extremely friendly, polite and incredibley attentive."
  • "The guys serving couldn't be more attendant."

Cons:

  • "However this was the second time they had issue with their card machine and were only accepting cash which is a hassle for customer."
  • "despite the poor service, he had the audacity of charging us a 10% 'service' charge!"
  • "Just running around like idiots in an empty restaurant."
  • "The behaviour of the manager was very rude, avoid it, if you visit with family specially kids."
  • "Just got turned away in the pouring rain with my 4 year son very rudely saying they were too busy I only wanted a take out."
  • "The waiter was hurrying us just because we didn't pre-book a table."
  • "He never offered to take our jackets flung the menus on the table."

Value for Money

Pros:

  • "2 course business lunch at £10.95 was a fantastic price."
  • "The food tasted good and not super expensive."
  • "Best Indian food I've had in ages."
  • "The portion was absolutely big enough for two and it was so delicious."
  • "Really loved the curries and biriyani."
  • "Good value for money too."
  • "Great food for incredible prices."

Cons:

  • "Management is a joke and very aggressive"
  • "Every item is doused with extra oil or ghee."
  • "Ordered a takeaway last night and food quality has definitely gone down as compared to last year plus Overpriced."
  • "They dont have basic card machines for payment. For any sake don't visit this restaurant and I have found a hair on briyani."
  • "Horrendous... Allo Tikki (oily, it was leftover /yesterday's food that was reheated in a microwave and given to us)."
  • "Ordered food for £27 and received lamb and sauce without RICE!"
  • "Thought it a bit pricey at £20 for take away."

Ambience

Pros:

  • "The best restaurant in Glasgow, friendly ambience."
  • "Ali most welcoming and the food was absolutely wonderful as always."
  • "The music was nice and not too loud, the whole place smelled divine."
  • "Overall amazing staff, amazing foods and very comfortable surroundings."
  • "Really nice, relaxed Award winning Indian restaurant."
  • "The atmosphere was very calming and welcoming."
  • "The walls are covered with bright and vibrant colours as you walk through the doors."

Cons:

  • "The decor is dreary, and cramped."
  • "The lighting in this place is poor though. It's hard to make out what you're actually eating because it's that dark in the restaurant."
  • "Only downside is cold air blasting through the restaurant whenever the door opens."
  • "The ambience is little dark in nature and place is not very big for parties."
  • "The Food products and ingredients placed on the floor, near the toilets."
  • "Everything in the pictures looked clean, but our tables were sticky not clean enough."
  • "Very small restaurant, gives a cozy atmosphere and intimate."

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