Carlton Street Surgery Reviews Summary

Appointment Availability

Pros:

• "Been my Doctors for a good few years now, they maybe busy to get through on the phone, but always been dealt with professionally."
• "Dr Afzal Mohammed has been great, he goes above and beyond."
• "I don't have a choice but to use this doctors... but I need to see a nurse every 3 months for b12 injections. I usually get in straight away."
• "Updated = Required an urgent chest x-ray, called to speak to Dr, Dr Mohammed called back very quickly."
• "I am trying to call already 3 weeks about different times during the day. It's not possible even to get through and be 50 in the queue as the line is always busy and cut off your dialing."

Cons:

• "The worst surgery in town. Need to spend hours on the phone to get through, even then no chance to book an appointment."
• "Its impossible to get an appointment here, been trying to for a month and just the get the same reply."
• "Absolutely terrible surgery been trying to get appointment for my 9 month year old baby who has a rash on his face ... iv been ringing every day for past 3 weeks."
• "Ridiculous. Been trying for over a week to get through on the phone. They won't answer the door to you to make an appointment just turn you away."
• "Never had a problem with this surgery until the last few years. It's impossible to get through on the phone or you get cut off."
• "Unfortunately it dos not allow you to put zero stars.So i have been trying to contact my GP surgery for the past two days via telephone no response."
• "I have asked the surgery for the last year why they haven't they got a queuing system. This morning 7.55am I have tried again to get through constantly 3 hours the phone lines are constantly engaged."
• "Been trying to get through to them for ages about medication yet it keeps going back and forth, no because they don’t do reviews and to just order it from a pharmacy and no from them after ordering it because I need a review, receptionists are rude and unhelpful."

Staff Attitude and Communication

Pros:

• "Update for 23/08/23 - I've had recent dealings over the phone with some of the staff at Carlton Street Surgery after a referral from my own GP and things seem to be different from my own in-person experience 2 years ago. The staff I spoke to were friendly and helpful."
• "I recently moved into the area and needed an emergency appointment to try and get some advice on a recently diagnosed condition. The receptionist who came to the door to deal with the patient in-front seemed very rude and standoffish."

Cons:

• "I had an appointment with the nurse this morning. Very abrupt no bedside manner when I was asking questions."
• "The GP appointment was over the phone, where he had no idea of my condition (which is fair), and asked me to explain, before interrupting me, telling me to be quiet and listen, and speaking to me like a child."
• "Poor service, almost impossible to get appointments when needed, staff entirely too nosey about your medical needs and do not care about the patients needing urgent assistance."
• "Receptionist obviously need training and communication isn't good is it?"
• "Today, I have called 1077 times to try and get through as they have missed medication off my repeat prescription. I still have not managed to get though. The previous record was 378. I cannot find an email address on their website to email them, they wont answer the door to queries."
• "I left a simple form to fill in and after 4 months this still has not been done. I have visited the place, called them numerous times. Poor communication and very poor service. I have asked them to call me back but there was no response."
• "Went to collect some paperwork ready for a hospital appointment. Spoke to the receptionist at the door, very polite, but couldn't find the paperwork."
• "I just got declined from registering because I don't live close enough and i have to register in some other GP... People should have the right to choose the gp and not be forced for another one. Lady on the phone was rude and didn't give any logical explanation about why I can't just normally register there."