The Old Sail Loft Restaurant Reviews Summary

Service

Pros:

• "Service was excellent very polite and friendly."
• "How nice it was to go into a restaurant where you were welcomed with a smile and served with a smile."
• "The staff were lovely. They were thoughtful and courteous. The service was great!"
• "The staff are a credit to the restaurant, they’re so attentive & helpful when it comes to ordering food & drinks that you may not be sure on."
• "Super attentive and polite staff."
• "Staff were great attentive and helpful."
• "The staff were lovely and attentive."

Cons:

• "Service was the worst I have ever received. All the waitresses disappeared halfway through our meal and the whole of upstairs were left with no service."
• "The service was poor."
• "Waited 15 minutes to be shown to our table despite the restaurant being half empty."
• "Dessert menus were given but waitress never returned."
• "When we asked for desserts it felt as if we had inconvenienced the waitress, and no apology forthcoming."
• "I sat there for over 10 minutes and none of the staff asked me if I would like a drink or brought us a menu to look at while we waited."
• "However after mains it felt that we were neglected."

Food Quality

Pros:

• "The set menu is great value."
• "And if you go you have got to have the panacota for afters which was absolutely the best thing we have ever tasted."
• "All three starters were incredible lobster spring roll, cauliflower soup and squid cannelloni."
• "Perfectly cooked food, ingenious twist on favorites. Excellent quality & value for money."
• "The food was fantastic."
• "The food is amazing. Best steak I have eaten."
• "The food was excellent."

Cons:

• "The food was subpar."
• "The fish was encrusted with a thick layer of breadcrumbs etc which, once deep fried, made the Hake very dry and tasteless."
• "The anti pasta was uninspiring to say the least."
• "Unfortunately the mains (we both had Hake Kiev) were very disappointing."
• "The portion sizes were tiny and risotto rice was barely cooked."
• "The food wasn't anything special and lacked the care that I was expecting."
• "The seafood tagliatelle's taste was over powered by a poor tomato sauce."

Atmosphere

Pros:

• "Atmosphere very cosy ....great decor...oak beams and good lighting for our evening meal."
• "Great atmosphere in this restaurant tucked away in a side street in Looe."
• "Nice atmosphere."
• "Such a wonderful ambient atmosphere."
• "The atmosphere was lovely and romantic."
• "The new deck on the outside of the restaurant add a really nice atmosphere to the place."
• "Lovely dog friendly restaurant right on the edge of Looe harbour."

Cons:

• "The music was so loud that you struggled to hear your conversation."
• "Sadly the waitress, wine & decor was the best part of our evening."
• "Beautiful food in a gorgeous building. Only let down for us was not the restaurant’s fault. A lady asked for the music to be turned down, which is was, and then asked for it to be turned off."
• "So even though there were only two families eating, because I was eating alone, I was only permitted a downstairs bland table."
• "Would recommend, just one thing the restaurant could have been a bit warmer to make it more comfortable."
• "Felt all extremely discriminatory against those eating alone."
• "A bit of confusion on arrival - my husband had a different menu to me so waitress had to decide which we would be ordering from!"

Value

Pros:

• "The set menu is great value."
• "Really great place with great food and good staff. Prices are not cheap but the set menu was a comparative bargain."
• "Good value for money too, you get what you pay for so it is worth spending a little extra to eat here and enjoy all the food you order."
• "Went with a group on Good Friday and had the two course set menu for £22 which was excellent value."
• "Absolutely delicious and the set menu is great value."
• "A 2 or 3 course fixed price menu is available."
• "The food was absolutely stunning!!!! I mean STUNNING!!!!! Some of the best I've had."

Cons:

• "The wine list leaves a lot to be desired... the Malbec is harsh and not worth the £23 asking price... best avoided."
• "The biggest disappointment was paying £ 25.00 pounds for the tiniest portion of Sea bass in the memory of man."
• "£122 and sadly not worth it."
• "Really expensive for the quality you get."
• "An absolute rip off compared with a meal I had elsewhere the previous night."
• "Overpriced and overrated restaurant serving basic cuisine and charging top prices for mediocrity."
• "We booked at 8.30pm and arrived at 8.30pm... to our horror the menu had been cut by three quarters from last years menu, I.e. 2 meat courses, 2 fish courses and two vegetarian courses only using the cheapest of produce at the highest prices."

Staff Attitude

Pros:

• "The staff were brilliant too."
• "All the staff were extremely pleasant and attentive."
• "The greeting and attention from the staff was welcoming, attentive but not intrusive."
• "The staff are very friendly and remember us every year we go back."
• "The staff are really friendly and attentive."
• "Staff were really efficient and helpful."
• "The staff were attentive and couldn't do enough for us."

Cons:

• "The woman working as Front of House was extremely rude."
• "Rude waitress who left a plate with two sides on one end of our table….then said 'these are really hot but one is for the other end of the table, not sure how you are going to manage' then walked off."
• "The service was sweet if a bit clueless."
• "Manager genuinely does not care at all, when we voiced our concerns he just responded with 'sorry about that'."
• "No welcome, although there were 5 young waitresses all chatting among themselves."
• "It took me ages to even be welcomed and even then it wasn't a welcome."
• "Sadly we never got to taste the food as we were put off by the quality of the service."