Ondine Restaurant Reviews Summary

Service

Pros:

• "Good service and friendly staff."
• "The staff were always so welcoming and the food is just delish."
• "Lovely place with great staff very clean."
• "Service was friendly and professional."
• "We had a great meal and attentive service."
• "Helpful knowledgeable staff in a relaxed restaurant."
• "The service staff were pleasant and helpful 💯☺️."

Cons:

• "Waiter was horrific. Delivered drinks after appetizers and never saw him again."
• "Toilet stalls had no paper."
• "When asked where our drinks were the waiter replied we are very busy."
• "The entire wait staff seemed to be ignoring us."
• "Barman just gave us a shrug, sort of 'I don't care, I only work here', no apology."
• "The service was inattentive, nobody asked us how our meal was."
• "Service can be good or horrendous (depends on which staff is behind the bar)."

Food Quality

Pros:

• "The humble fish soup. It was a mouthwateringly luxurious soup, rich in fish and shellfish flavours."
• "For the quality of the ingredients the price was appropriate."
• "Oysters super fresh! Lemon sole was cooked beautifully."
• "Fantastic all-seafood lunch at Ondine. The grilled lobster, brown crab, scallops, oysters - all excellent."
• "The seafood is extremely fresh and cooked to perfection."
• "Every bite is delicious. The freshness and delicate flavours are not hidden by this master chef's light touch."
• "The food here is outstanding, we had the seafood platter and it really is superb."

Cons:

• "The brown crab arrancini had the tiniest taste of crab (or was that my imagination) and my scallop main was borderline undercooked."
• "The seafood soup was over powerly spicy and lacking seafood."
• "The monkfish was by far too salty."
• "£50 got me 2 unseasoned scallops, unless you realise they were on a bed of rock salt that was too salty."
• "The dipping sauce for the salt and pepper squid was too acidic and needed to be sweetened."
• "The food is absolutely over priced. The size of the platter is like a normal size dish, but it cost 70 pounds. Absolutely waste of money!"
• "The lobster thermidor was ok, salty and came with nothing."

Atmosphere & Decor

Pros:

• "Ondine promises to be a smart, hip, and quality eatery that is unfortunately currently hidden behind scaffolding."
• "Sitting round the bar for drinks and oysters looks lovely."
• "The restaurant has a great atmosphere."
• "Stylish but understated."
• "The atmosphere although elegant is very cosy and relaxed, perfect for a date or time out with family and friends."
• "The place is decorated simply, classy and elegant with the service professional yet welcoming."
• "The private dining room is perfect for celebrations and the main restaurant has a buzz."

Cons:

• "Very touristy, overpriced and a little stuffy."
• "Decor was tacky."
• "The layout of the restaurant however, left us feeling rather uncomfortable. It was bright and spaced out, which didn’t make it feel very romantic."
• "Walking in, the decor was outdated."
• "Very noisy; hard furnishings and decor means loud background noise."
• "Music starkly contrasted the ambience, the toilet music especially garish."
• "The place was freezing with the air con blowing cold air right on us."

Value

Pros:

• "Yes it's expensive but that doesn't mean it's not good value."
• "It's pricey but you Defo get what you've pay for."
• "Prices at level you might expect for this standard of cooking and presentation."
• "Whole lobster and chips for £39 is a bargain."
• "Menu on sight seems slightly expensive but actually is actually incredibly reasonable for the portion sizes."
• "It is pricey but definitely good value."
• "I returned recently and had the set lunch menu, it was great value."

Cons:

• "I will not be back as it's overpriced (imo) and not impressive."
• "An overpriced disaster. Negative one star if I could."
• "Food was good but very overpriced for what you get."
• "The food is pretty good on the set menu but not outstanding."
• "The food is glorious, albeit very expensive."
• "High prices for mediocre food."
• "Expensive for what we had."