Halfords - Hedge End Reviews Summary

Customer Service

Pros:

• "went shopping for hands free kits, there was a lovely lady at hand to assist she was very knowledgeable great information."
• "Dan was very helpful and made sure everything was installed correctly and working before I left even though I had to choose a different unit but all in all very helpful."
• "Excellent service when purchasing car seat for my grandson. Alex was friendly, knowledgeable and gave an excellent demonstration of fitting our chosen seat."
• "Great service from James on the Bike Department. Gave me a great price on the Trade in and then helped me find a new one."
• "Really helpful staff - upsold me to free 'Motorclub' offer giving me £5 off my purchase."
• "The service was promptly and expertly completed by Elloise."
• "The online booking was easy and the staff were excellent throughout the whole process."

Cons:

• "Just because I don't want to buy the most expensive oil you have does not mean you can treat me like a idiot."
• "Honestly, these guys are absolutely useless!!"
• "Bloody useless. Order online to collect. Was showing in stock, but store couldn't find it."
• "Disgusted with my experience, my car broke down and I'm new to the area so I made the unfortunate mistake of having it towed here."
• "Very poor, I went and had a failed light bulb replaced at Hedge End just before Christmas."
• "Poor. They claim to have an installation service for roof racks and other products, however, 'we don't have the staff to do it at the moment so can't'. Always had ropey service at the Hedge End store in the past."
• "This Hedge End Haldfords is the worst of Halfords in the World, all staffs not helpful, not polite, unfriendly."

Product Availability and Stock

Pros:

• "Went into Halfords hedge end on Saturday 21/12 saw I biked we liked for grandson, first we were told they didn’t have any, and then they found they did have one."
• "Nearly always have everything in stock, check the website first to check if they have what you need."
• "They had what I needed in stock and the checkout was easy."
• "Parked outside. Went in, found the wiper blade section. Easy to use screen, input your car details, it then tells you which blade will fit."
• "Arrived at 10 am on a Sunday went straight in asked at spares for a new headlight bulb for my car he found it I paid for it and fitting another young man came out and fitted it all done and dusted within 15 minutes great service friendly helpful staff."

Cons:

• "The head unit needed ordering in as none were in stock."
• "For a store on two levels the range of products is quite small - lots of similar items or expensive (big profit margin) gadgets."
• "Ordered audio cable for my audi waited a week turned out to be the wrong one."
• "Pretty useless really. Gave the assistant my reg number in order to select a wiper blade as the self select screen was out of order."
• "Most disappointing experience. Bought an antifreeze tester. Opened it at home to find it was damaged."

Staff and Service Quality

Pros:

• "He went out of his way to help me this morning when I was struggling to adjust my daughter's bike."
• "Had dan fit a new liance plate for me .. mine was wrecked he was great ... was really quick and fitted some stuff on it to make sure it doesn't come off .. defiantly suggest him."
• "Lauren served me and spent time fitting the seat together and then fitting it into the car."
• "Jamie fitted the bulbs for me, he was brilliant."
• "Served by Lance, best customer service I’ve seen in a long time."
• "He was helpful, pleasant and knowledgeable - and fixed my bike immediately on-the-spot."
• "James was kind, friendly and amazingly diligent and restored my faith in humanity!"

Cons:

• "Only problem I have is that you can't just call the store anymore; you get put through to a central call centre who can't give you any prices."
• "Booked my son's bike in for a service... but there was no bike mechanic there to be able to do it."
• "It's not really the store or the stock I dislike, its the service level you get in the store."
• "Despite there seems to an abundance of staff service is unbelievably slow to non existent."
• "The older woman down stairs with the glasses has no customer service skills whatsoever, really unfriendly cold."
• "Booked in at 08:30 and very surprised to be still here 2 hours later for 2 wheel balancing."
• "Very poor service from people with no passion or experience in customer service."