The Kittoch Reviews Summary

Staff Service

Pros:

• "Staff very welcoming and helpful explaining the rules of dining there."
• "the staff are very friendly"
• "Staff are all lovely."
• "The staff who are always friendly and would do anything to make your experience a nice one especially Rebecca."
• "The staff were friendly and the service excellent."
• "The staff went above and beyond to get in touch with me through other means to return it to me."
• "The staff are always friendly and helpful, no matter the time or how busy they are."

Cons:

• "Didn’t feel comfortable to complain as it seemed staff were aware of the poor standards as our table was avoided."
• "Service was shockingly slow."
• "Service was slow almost snail speed."
• "The staff were all over the place coming and going back and forward to the tables getting orders mixed up."
• "The member of staff, young guy, utterly hopeless, at the door said it was fully booked, no walk ins."
• "Poor service, staff slow and inatentive to point of almost rude"
• "Service poor....Will never return"

Food Quality

Pros:

• "Food is delicious and atmosphere is always brilliant."
• "The food was delicious."
• "Big portions and prices were very reasonable."
• "Great choice of food and drinks."
• "The food is top class and the menu is varied."
• "The fish here is great quality and I'd also recommend it."
• "The 'big plate' meals were extremely filling and amazing value for money."

Cons:

• "The chicken on the sandwich was at best a remicrowaved frozen chicken and the ciabatta it was on was soggy."
• "The chicken looked anemic and tasted bland even with Caribbean sauce."
• "Chicken was inedible and had a horrible texture, god knows were its from."
• "The main meals were adequate but nothing special."
• "Nachos we didn't eat, weren't great at all."
• "The kids pasta too was awful."
• "The haggis fritters (starters) were very greasy and rather tasteless."

Ambiance & Facilities

Pros:

• "There is even booths with games consoles and screens to keep children entertained."
• "this place is superb especially Summer Time nice walks nice Cycles nice place for beer food"
• "The interior was light and bright and roomy, and didn't feel confined or cramped."
• "The food was fresh and well cooked."
• "Pool table and puggies are good for entertainment"
• "It's a very warm and friendly environment."
• "Good access for wheel chair users."

Cons:

• "Place like tables and seats need a massive upgrade."
• "Very noisy on entering."
• "Unfortunately on arrival the general feel of cleanliness wasn’t great."
• "The kids play area is in need of fixing up holes in the safety mats and broken glass everywhere."
• "soup which was cold had to send back and also too salty"
• "It's quite a cold place in winter. Especially if you're seated near window looking on to car park."
• "The 'server' advised that we had to download the 'Greene King' app."

Value for Money

Pros:

• "Brilliant food at amazingly low prices."
• "Cheep and very cheerful. We stopped by for a bite with our kids and we were amazed to see the gees the family for £15 is back."
• "The two classics for £11.99 were delicious, fish and chips with mushy peas and Steak and ale pie with chips and garden peas."
• "The prices are of great value for the portion sizes."
• "We were all well fed for less than £25."
• "Deals on every day of the week fair pricing with family sized deals which give more food than fast food chains at lower cost as well."
• "food is relatively cheap and good portions"

Cons:

• "Ridiculous pricing and it wasn't even good"
• "Will never eat here again... avoid at all costs if you want sub par microwaved food."
• "I will never be back at this establishment again. Dreadful."
• "Place is dingy and not value for money... expect to spend £25 and over for 2 people minimum."
• "drinks are a bit expensive"
• "The seasoned chips looked like it had a tub of morrisons spicy powder poured over it and not edible."
• "Steak tough as an old boot."