Slug & Lettuce - George Street Edinburgh Reviews Summary

Service

Pros:

• "Jamie and Katy took such good care of us! Also Joe behind the bar was AMAZING!"
• "Katy went above and beyond, 5 ⭐️ service!!"
• "Erin and joe are the best bar staff are the best people I have came across in edinburgh the service was 100/100."
• "Andrew was very friendly and made us some very good cocktails."
• "Service was absolutely fantastic with friendly staff."
• "The service from Katy was amazing. She was so nice and helpful and took loads of pictures of us too."
• "Absolutely fantastic service by Joe. The service he gave was literally impeccable."

Cons:

• "Overall have not enjoyed the stay."
• "Don't think I will be back for this reason."
• "By the time we paid, we were so late that our next venue was cancelled. Only got 3/6 drinks and lukewarm food for the £31."
• "Saturday evening we waited an hour for drinks. 2and half hours for our food... Will never come back to this restaurant again. Disappointing evening!"
• "The service was shocking! Will not be going back next time we are in that area."
• "Staff seem to not care either - too preoccupied with their own conversations to assist."
• "Absolutely terrible service by the most uninterested waitress I have ever met."

Food & Drinks

Pros:

• "The cocktails are delicious and they have a great selection of food/nibbles to keep you going on a night out."
• "Enjoyed some very tasty cocktails."
• "The food was fabulous and good choice available."
• "The cocktails were great and the session was fun."
• "The drinks and food were both perfect."
• "Food was delicious and very reasonably priced."
• "The food quality was great, definitely recommend the fish and chips."

Cons:

• "It's a very popular place and a shame it's so worn off. All chairs are dirty, old and scratched."
• "Turkey main course was dreadful."
• "Far too expensive for what it is and food was awful."
• "Food was sent back twice and left after the 3rd attempt."
• "I ordered the spicy chicken fries and the chicken came raw."
• "Food was terrible! I’m not a fussy eater, I will eat anything but the wrap was flung on the plate, very bland, cold chips with no seasoning."
• "The fried chicken burger is nothing but a McDonald's mcchicken with a 25 pound price tag."

Ambiance & Decor

Pros:

• "Place was very well decorated lovely to look at."
• "Everything was high quality, an incredible atmosphere."
• "What a great place this is! The staff couldn't have been nicer, they were so attentive."
• "Lovely restaurant and bar. A regular go to place. Beautiful inside."
• "The inside is stunning, modern bright and airy."
• "Such an amazing atmosphere especially on Fridays and Saturdays when the DJ starts around 20:30/21:00."
• "Absolutely an amazing place, great music, the place is beautiful. The staff are always helpful even if it’s busy they always try and accommodate everyone."

Cons:

• "Toilets looked like something you would find in a takeaway in Baghdad."
• "The floor was so sticky my shoes were almost coming off - CLEAN THE FLOOR!"
• "The room we were seated in was compact and the noise just from other tables chatting got so loud that it was hard to communicate."
• "Found it to be uncomfortably loud, and I'm not against music or people having a good time. But it was over the top."
• "Music was too loud to have a conversation over dinner."
• "The bar through the back where the DJ is had no one serving and the whole entire bar was covered in dirty glasses."
• "We also found that there wasn't a lot of atmosphere."

Ordering & Technology

Pros:

• "Had a drinks table booked for a 2 hour time slot for a party of 5. Arrived on time and were seated very quickly, ordered drinks via the app immediately waited 30 mins for order to arrive."
• "We were even able to order through the app with her help and explored the boujee range of cocktails."
• "Staff were very accommodating, good procedures in place around staff wearing masks, and ordering only via the app."
• "We tried ordering through the app, and it was a huge pain because the app wouldn’t work, but we ended up ordering at the till."
• "Was served by Katy at the door who was lovely, Deni on the floor who was absolutely unreal and then when I had a question James on the bar was extremely helpful and obviously great at his job."
• "Visited S&L for the first time, I travelled all the way from Ireland. I had the great experience of meeting Joe and he looked after us so well."
• "We are a party of 6 here from Wrexham North Wales and just had a brilliant night at Slug and Lettuce in Edinburgh, Joe and the team did a great job mixing our cocktails, would recommend coming here."

Cons:

• "We had issues with ordering. Was told we can only see the drinks menu through the app."
• "You then have to order your own food via an app that you must first download."
• "Servers don't come to your table. You either have to download an app or walk up to the bar."
• "Took us around 30 minutes to get a drink each. Had to download their app, fill in personal details, find the correct venue, find the drinks/cocktails which are in different sections so you have to jump in and out instead of a simple search facility, pay by credit card for every order, then wait for your drinks to arrive."
• "Booked a table for a hen night with a cocktail tree from 7.30 till 11.30 cocktail tree didn't turn up until 8 we ordered other drinks at 8 we still hadn't received them by 9."
• "Nobody came near us so we asked a member of staff who rudely told us to order via an app!"
• "Extremely disappointed. Arrived for boozy brunch for my birthday, waited over half an hour to be served."