The Gatehouse Reviews Summary

Atmosphere and Cleanliness

Pros:

• "This place is so much cleaner, running smoother and overall a lot better than it used to be, everyone is a credit to the team."
• "The place was quiet and clean, staff helpful and friendly."
• "Very relaxing atmosphere, food was excellent, perfectly cooked and plentiful."
• "We had a lovely meal served by attentive and polite staff in relaxed surroundings."
• "Nice decor, bit of a playground for the kids, decent grub."

Cons:

• "The menus were absolutely disgusting, covered in sauces, sticky, filthy, and not once did I see a table being sanitised in my two hours here."
• "So dirty! we walked in and were greeted by a stale smell. we walked over to a table which was sticky and the seats were heavily stained."
• "The whole place is in a major need of a clean and decorating, the walls seats tables and carpet are all filthy lights and lampshades full of dead flies filthy windows sticky dirty seats and tables."
• "The tables were filthy and sticky."
• "Also there was food and dirt splashed up the wall near the kitchen. There were loads of dead flies in the light."

Service and Staff

Pros:

• "The female staff member who served us was very polite and did have a giggle with us both. Top service."
• "Went in for a meal with my family tonight and was greeted by two lovely ladies on the bar."
• "Josh who served us was very welcoming overall was a very nice experience definitely will be returning."
• "Josh served us this evening, really great service, food is so good for the price."
• "The staff are always warm, kind and friendly - willing to go the extra mile without a moments hesitation."

Cons:

• "Within 10 minutes of sitting down a VERY rude staff member told us they were closing in ten minutes."
• "The barman coughed in my face without putting his hand to his mouth."
• "Waited 10 minutes in a queue at the bar with two hungry kids at the table."
• "Person taking our order couldn't get it right. Ordered chicken wings - no serviettes to wipe our hands."
• "Staff very rude… blatantly Ignored our table couldn't even ask for condiments because of how fast they whizzed by us."

Food Quality

Pros:

• "We both had the full English breakfast, and to be completely honest, it was absolutely gorgeous."
• "Had the Christmas Dinner cooked by the chef Richard was cooked perfectly."
• "Food was all piping hot and portions were very generous."
• "The food was great but the service was even better!"
• "Amazing food at amazing prices, with excellent, polite, speedy service."

Cons:

• "Food was disappointing. My adult Christmas Dinner was the same size as my child's Christmas Dinner."
• "The food was not good 4 of us ate and only 1 person like the food."
• "Stupidly we ordered some snacks, onion rings, frozen and processed, dirty fries, poor quality."
• "4 ordered food. steak with vegetables, which were burnt. forgot the sauce that came with it."
• "Ordered half a roast chicken sizzler with jacket potato and coleslaw. After 45 minute wait My jacket potato was frozen!!!"

Management and Policies

Pros:

• "Management has changed and I must say for the better."
• "Came for my sons first birthday helpful with bringing out the cake for him at the end."
• "I would to thank the staff at the gatehouse for being so wonderful. Even when I had a complaint. The manager Stacy found a solution."
• "Lewis took our order and not only was he polite and attentive but he also remembered us from our visit."
• "We visited the Restaurant again Yesterday (Boxing Day) despite being busy with pre-booked parties, Lee the manager was happy to be able to accommodate us."

Cons:

• "Very disappointed. It clearly states on the website that the restaurant serves until 9. We were delayed due to an accident on the road however we still arrived at 8:50 to order food, so we should still have 10 mins to make an order. They refused to serve us food."
• "Got to the bar and was told that only people who had booked a table could order food."
• "How this place is still open I have no idea! Every time we book a table online we get an email or a phonecall to say that they've had to cancel our booking."
• "Booked a table online but no table for us."
• "Just an update for anyone reading these reviews received a response to this review (must be an automated reply) asking me to email them with the address provided to discuss further did so and guess what? No response."