Chez Jules Reviews Summary

Category: French restaurant Edinburgh

Address: 109 Hanover St, Edinburgh, EH2 1DJ, United Kingdom

Phone: +441312266992

Rating: 4.5
based on 463 reviews.

Service

Pros:

  • "Service was not very friendly but very responsive."
  • "The service was very friendly and food came out fast enough, especially considering how busy the place was."
  • "Delicious seafood and super friendly & accommodating staff."
  • "Thank you very much to Carla who make our first lunch in Edinburgh very especial."
  • "Servers were lovely and timely even though they were jammed pack."
  • "The service and staff were friendly and attentive."
  • "The staff were incredibly friendly and attentive. The service was super fast."

Cons:

  • "Recently haven't had a brilliant time in terms of service with some quite rude experiences."
  • "When you go to pay the bill, no dialogue, no acknowledgement or apology for the issues or inconvenience."
  • "It was disorganised, extremely loud music so you could not have a conversation, claustrophobic seating and awful staff."
  • "Likewise, service throughout the evening was generally quite slow."
  • "The restaurant was quite loud and our server kind of abandoned us after our main course was delivered."
  • "Service was miserable. The waitress came 3 times in the first 10mn we arrived, we didn't even have time to read the menu."
  • "Service was lacking in attention and any sort of enthusiasm."

Atmosphere

Pros:

  • "Always has a buzz, always fun."
  • "The atmosphere is fabulous and it is always very busy so make sure to book if you don’t want to wait for a table."
  • "lovely atmosphere and genuinely felt like a french bistro."
  • "A hidden gem, and my FAVOURITE restaurant in Edinburgh✨Classy french cuisine by candlelight for reasonable prices."
  • "The atmosphere is so cozy and perfect for a date or casual night out as well, do visit if you’re in the area x."
  • "Fantastic french food with a fun, bustling atmosphere by candlelight."
  • "The atmosphere is cosy and romantic. It does give off the vibes of being in France."

Cons:

  • "Moreover, had to scream at my date for her to hear me due to the loudness of the place."
  • "The atmosphere is extremely loud with chatter and phone ringing nonstop."
  • "The restaurant was very loud with chatter and the music being played was also very loud."
  • "It’s a crowded, loud place, but the atmosphere is absolutely fantastic!"
  • "It's VERY dark and VERY noisy."
  • "The atmosphere is noisy, hectic, in a small area."
  • "Restaurant can get very loud when it’s busy, they pack a lot of tables into the space and crank the music up."

Food Quality

Pros:

  • "Highly recommend the frog legs as they are hard to find and they prepared them perfectly."
  • "Couldn't believe how reasonable the meal and wine was."
  • "Another Edinburgh institution that sticks to simple, traditional French food that is delicious and affordable."
  • "All of it seasoned and cooked to perfection."
  • "The food was excellent from start to finish with a mixture of light seafood options and traditional country dishes - all French essentials present."
  • "Everything was incredibly delicious - genuinely tasty food."
  • "The oysters were the best! Steaks, lobster and potatoes were all delicious!"

Cons:

  • "None of the meals are even close to being good!"
  • "This place was a big disappointment, I wanted to love this quirky neighborhood institution but honestly the food was terrible and tasted bland."
  • "Rabbit stew was almost inedible due to it being over seasoned."
  • "French onion soup to start was somewhat watery, and the mains we ordered were served plainly with chips that I'm pretty sure we're just baked from frozen; they were very overcooked and tasted like nothing."
  • "The whole lobster was okay, however the meat was a little tough and dry - it didn’t feel the freshest."
  • "The coq au vin could have been better as it was a bit dried out and needed more sauce and flavour."
  • "The steak minced turned out to be a stodgy burger. Not authentically French in any way."

Value for Money

Pros:

  • "Fantastic value for money and it was apparent with the customers that just kept coming."
  • "Not a tourist trap! The price and quality are unbeatable!"
  • "The prices are also very good for the quality."
  • "For what you get its amazing value."
  • "Extremely reasonable prices for the food and the wine."
  • "Superb value for money!"
  • "The food is absolutely fantastic, the service is first class and the value for money on the lunch menu is amazing."

Cons:

  • "When we complained all we got was a 'sorry'. No discount on our 250 pounds bill for the inconvenience and disappointing experience."
  • "Charged us per pot of Mayo. (They tried to charge us for 2 extra portions of frites even though we didn’t order them?)."
  • "The only minor was that the sauce was a bit too peppery."
  • "The chocolate mousse had a water layer underneath, gross."
  • "Frog legs: bland, undercooked and greasy."
  • "The steak was kinda chewy and the fries rather hard."
  • "Paying £60 for 2 to be served this type of food was outrageous."

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