IceBurg Reviews Summary

Food Quality

Pros:

• "The burgers are produced very well, and have a distinct smashed but juicy character."
• "The Food here is exceptionally great, especially the Kinder Surprise and Fire Fries."
• "The Fire Nashville burger and the Holy Hotness had the right amount of spice and taste."
• "Their chips/fries with chicken pieces and their special sauce was out-worldly! Never had anything like it before."
• "The Angus burger and fries were amazing."
• "The best burger I've had in a long time. These guys have so many different but delicious options to choose from."
• "The burgers are really good, especially the Chicken Ghost Burg."
• "Their peri peri fries were flavourful and Beef n fries were well... mince and French fries."

Cons:

• "The cheese Angus beef burger has only one thin slice of beef, tomato and onion are missing too!"
• "The meals just keep getting smaller and smaller. The food didn't taste as good as it use to."
• "The food was average. Nothing special, half our party finished all their meal the other half just picked."
• "Food arrived was hot took around 10 minutes. Quality of food was 8/10 but the prices where steep."
• "The burgers are decent, but compared to similar places they are extremely overpriced. Service was slow."
• "Standard burger not much taste and highly priced for what you get."
• "The burgers were watery. Drinks are warm and don’t taste nice. Like cheap copies of drinks."
• "Food was tasty and fresh, however as the burger us gourmet and the food seems to be of good quality it may be at bit pricey."

Customer Service

Pros:

• "The staff here are welcoming, sweet and attentive to your needs."
• "Service is also a little slow despite it being quiet a few times that I’ve been."
• "We were greeted by helpful and welcoming staff."
• "The member of staff who served us was Benji. Really kind and professional and gave us many options and suggestions."
• "I am really impressed with the food, the food was very tasteful and he take care of my food was very hygienic."
• "Really good customer service provided by Benjy. He was understanding and went the extra mile to ensure food was received on time."
• "The staff and service was excellent. The member of staff who served us was Benji."
• "The staff are super hardworking and friendly. This place is situated in a prime location."

Cons:

• "Poor service, missing 2 items on delivery order. Called the restaurant and they said they can do nothing, not even a refund for the items."
• "They brought 1 burger at a time. By the time the 2nd persons burger came, the first persons burger went cold."
• "I just went to this restaurant to buy a burger. I asked the staff how much is for a bottle of water and he replied £2.35, I said leave it. He replied 'I know you can't afford that's why I told you to see the menu.'
• "Counter staff behave like they’re doing you a favour by talking to you and the waiter seemed in such a rush to clear our table."
• "The staff didn't look much bothered or welcome from the start seemed like they didn't really work there tbh."
• "I find the staff very rude, food prices are very high compare to food quality."
• "We waited for ages for the food to come and when it did, the starters were missing."
• "Waited just over 15 minutes on a Saturday afternoon for a table. We were discussing that we might go try another place as we were super hungry and still were waiting to be seated."

Atmosphere and Decor

Pros:

• "The ambiance had a peaceful aesthetic to it."
• "Cool decor, pleasant staff and really tasty food."
• "The place itself is super clean and well presented."
• "Very nice atmosphere and helpful staff."
• "Decor is great and the burger menu is decent."
• "The best part of IceBurg is the atmosphere and the decor, the vibes are there."
• "Really nice location in the heart of Preston Town centre, not much parking nearby."
• "Lovely burgers! Ideal for a family visit."

Cons:

• "The music is the restaurant was so loud we couldn't talk to each other."
• "The atmosphere in the premises was very nice, all thanks to the staff who were very welcoming."
• "Really bad service from the management and chefs - they failed to fulfil our order and left us waiting for over half an hour without any communication."
• "There was four of us so my daughter pointed out on the menu the meal for four. We asked the waitress could we have the meal for four and the waitress went through what burgers, fries appetisers ice cream and drinks we wanted."
• "Very dissapointing experience.The Peri chips did not even fill half the box, it looked like somebody had already eaten them."
• "Avoid this poor excuse of a higher end burger restaurant."
• "Absolutely lovely staff I ordered using uber eats and when a mistake was made by the uber eats driver Iceburg did all they could to fix the problem and get my money back."
• "The atmosphere in the premises was very nice, all thanks to the staff who were very welcoming."