Nando's Glasgow - Springfield Quay Reviews Summary

Staff and Service

Pros:

• "Also particularly impressed with the thoroughness of one staff member cleaning tables between customers - that sort of attention to detail really makes a difference."
• "The staff are brilliant and I'm always impressed."
• "The management are great."
• "Staff were friendly and attentive but not overbearing."
• "I think I have never seen such an amazing customer service."
• "Staff's service was exceptionally nice."
• "Servers were really polite and the new layout made us feel safe."

Cons:

• "The staff were slow to bus their tables and remove plates, cups + anything else."
• "No help from the employees."
• "Poor service and complicated ordering system."
• "The service is super slow."
• "The waiters are lazy, inexperienced and slow."
• "None of the staff were very helpful, all of them seemed miserable, no smile, no greetings."
• "Very bad service staff are rude, lazy and can misbehave any time."

Food Quality

Pros:

• "The food was delicious 😋 the excellent food and cleanliness of the restaurant outweighs the things to improve on."
• "Chicken was cooked well and still juicy."
• "The food as well tasted so fresh and the chips were made perfectly."
• "Chicken absolutely amazing."
• "Really good Nando's - food was spot on."
• "The food was delicious and plentiful."
• "The peri-peri chicken is amazing."

Cons:

• "Food was cold when given and no cutlery or napkins either anywhere."
• "Our 1/4 chicken was cold, the medium peri peri was really bland."
• "The garlic bread also lacked any flavour and was chewy."
• "The food was cold and not tasty at all."
• "Salad looked like it just got thrown into a bowl."
• "The 'spicy' rice wasn't spicy, and it was warm."
• "The bonless chicken platter for meant for 2 would only feed one, sides were ok but not no way enough chicken and we are not big eaters.. chicken was bland."

Cleanliness and Atmosphere

Pros:

• "The place is clean tidy."
• "Atmosphere is family-friendly with plenty of seating and facilities for children."
• "Place is well decorated, food is really premium quality and the service is good."
• "The building externally and internally is beautiful."
• "Also beautiful river view in front of the restaurant."
• "Tables are all spaced out also and staff all wearing masks."
• "The place was organised really well for keeping people socially distanced."

Cons:

• "Tables were dirty, food strewn across the floor and no bother cleaning up."
• "Blood on the walls in the female toilets, all the toilet seats hanging off."
• "The cleanliness of the restaurant needs serious attention."
• "Horrible environment and the toilets were disgusting."
• "The place was a bit filthy - toilets and tables."
• "Restaurant was always dirty especially the toilets."
• "Also, had to visit the toilet while I was there. It was disgusting."