Address: Scottish National Gallery, The Mound, Edinburgh EH2 2EL, United Kingdom
Phone: +441312251550
Rating: 4.2
based on 152 reviews.
Service
Pros:
"Five star service and restaurant you very spacious and comfortable atmosphere with beautiful architecture."
"Staff are lovely, friendly and helpful."
"For someone that has worked in hospitality before the standard of service was amazing!!"
"Service is fast and friendly - the usual problem is finding a seat!"
"Staff were attentive and helpful with smile on their faces."
"Wait staff was excellent; I was able to order promptly, served a beautiful plate soon after, and they filled my water glass as soon as it was empty."
"The staff were friendly and accommodating when we stopped by just for tea and cake."
Cons:
"Empty water glasses given, had to prompt to get them filled."
"Staff should have proactively helped customers move tables rather than making out it was a big issue."
"It seemed that due to us getting a discount under the scheme the staff treated us with contempt."
"But could not help feeling the undercurrent of stress amongst the staff."
"The service wasn't good either."
"Sadly our waiter forgot about us for some time, we had to signal him to place our order."
"Terrible service yesterday. Had to get up to find someone to give us lunch menus."
Food Quality
Pros:
"Really great quality food and the cappuccino was perfect."
"The flavors were exquisite, with a perfect balance of textures and well-crafted combinations of ingredients."
"Enjoyed a light bite lunch marvellous choice very well presented, delicious and good value."
"The food was delicious and we had a stunning view from our table."
"Scottish breakfast was delicious."
"Absolutely fantastic food, high quality ingredients cooked with real love for food."
"The food is delicious (the brunch and the cullen skink is especially great)."
Cons:
"However it was really quite expensive when considering what we had."
"Bloody tasty vanilla cheesecake but a soggy bottom."
"The food was really disappointing and expensive."
"We were a bit disappointed with our turkey dinner today which was quite dry."
"DO NOT order Pork Belly, portion is too small not even enough for 1 person and it's very overpriced......"
"The plant based breakfast was served with butter. It was luke-warm and the toast was burnt."
"Very disappointing as the food was absolutely terrible! My husband ordered the all day brunch, the tomatoes were undercooked, sausages were almost raw."
Atmosphere
Pros:
"The inviting ambiance of the restaurant made me feel right at home."
"We were received extremely well, the food was good and it was just very well organised as a whole."
"A lovely cafe at the heart of Edinburgh."
"The cafe was clean and inviting and the customer service was excellent."
"Fantastically located in the heart of Princess Street."
"This is a gem. The wall-sized windows with a view over the green make this a perfect spot."
"The dining room itself has high ceilings, very bright and airy."
Cons:
"Avoid this authoritarian cafe & restaurant at the Scottish National Gallery."
"The atmosphere I found to be a bit like a canteen."
"Couldn't heat a scone up...felt it had zero atmosphere."
"Nice location, but pricey and not especially welcoming."
"It just seemed that it was an imposition to staff."
"It really look fancy from the outside but it isn't when you come in."
"Only negative I could find was the wallpaper. Garish to say the least."
Value
Pros:
"Great cafe...Gorgeous hot chocolate and coffee and lovely service..not too pricey."
"One of the few wedding venues that serve a decent vegetarian option… highly recommended."
"We purchased a Edinburgh tattoo dinner ticket which was extremely good value and very much enjoyed."
"We certainly found the prices fair and portions generous."
"We found the £9.50 meal deal excellent value."
"The waiters and waitresses are nice, service quick and prices fair."
"Highly recommended and we actually did not have to wait too long to get in."
Cons:
"However, the plant based breakfast was served with butter."
"Lovely staff but overpriced coffee (especially if you ate vegan). £4 for a small cup."
"If you're looking for value, taste and courteous service - do not visit the Scottish restaurant."
"Food Is Overpriced, Not as Good as it looks in pictures."
"The wine was very expensive especially compared to the cost of food."
"We only had soup and a glass of wine which came to £38! Vastly overpriced for a mediocre soup and so-so wine."
"The menu is nothing exciting and overpriced."
Accessibility
Pros:
"Upon arrival, the waiter was quick to acknowledge and had a table set up for us by the window within minutes!"
"Very friendly people."
"Online booking meant no waiting to be seated at lunchtime."
"We were greeted and seated very quickly."
"Lovely table by the window with views of Princes St Gardens and the Castle."
"Beautiful Christmas decorations too."
"Lovely food and stunning views of Princes Street Gardens."
Cons:
"Imagine denying a person in a wheelchair access to your toilet, shocking!!!"
"Only problem just now (not their fault) is that parking can be hard to find nearby."
"They take cash but we don't give change."
"Wouldn't let us in to the virtually empty cafe for a coffee at 11am as they were 'fully booked'."
"BEWARE! Due to 'covid' this establishment does not give change from cash payments!"
"We arrived Saturday 4 o'clock and waited to be seated outside only to be told there were no tables available."
"Service was noticeably inattentive, which was inexcusable as the terrace wasn't busy."