chaiiwala ️Glasgow Reviews Summary

Atmosphere & Ambience

Pros:

• "Amazing atmosphere, excellent Karak chaii, just like Dubai."
• "Also 100 points for Chaiiwala’s ambience and atmosphere."
• "This place is amazig...very nice."
• "Since chai wala is my new favourite in uk... everything was perfect so the ambiance."
• "The atmosphere was good, but the food was not as expected."

Cons:

• "Tables were dirty and seemed a bit expensive."
• "Floor and tables were dirty."
• "The restaurant is clean, great breakfast and tea, but my first and last experience with the staff was horrible."
• "Nice ambiance. Excellent customer service. Staff are nice, welcoming, know the menu and explain it if necessary."
• "The girl who served me couldn’t even remember the one thing I ordered, a Bombay sandwich. I looked at the floors and they were disgusting, with blood stains and the smell of the toilets were unavoidable while sitting to eat."

Food Quality & Taste

Pros:

• "Food is good, cooked slightly British way though."
• "Next what I really like here is Butter Chicken Rice bowl. Really very very delicious Rice bowl."
• "Come here for delicious food and a relaxing environment. Very delicious chai lattes, no sugar needed."
• "The food itself is delicious - the parathas taste fresh, the roti wraps are incredible and the cheesecake was delicious."
• "I absolutely enjoyed the karak chai. Perfect color, perfect strength, aromatic and flavorful."

Cons:

• "Chaiiwala is overrated, overpriced and food actually tastes nothing like 'desi food'."
• "Very poor quality of food, very very small portion of food."
• "Ordered breakfast because we were quite hungry. Expected great quality food by looking at the ambiance of this place but it is a great DISAPPOINTMENT."
• "Food was ok but not great. Service was poor, the lady serving was very rude."
• "Either we in the UAE/Gulf are used to higher standards or your branch of Chaiiwala is nothing but horrible. Basic food, frozen paratha, precooked canned beans."

Service & Staff Behavior

Pros:

• "The service was great - we waited a while for our food to arrive, but the takeaway order didn’t take long."
• "The staff are very nice and friendly. Cafe is clean and bright."
• "We hired the room at the back for a birthday party and the management and staff were a pleasure to deal with."
• "The staff was amazing- especially Iman (she took really beautiful pictures of me)"
• "Visited Chaiwala Glasgow for a post wedding event breakfast with approx 50 guests. Excellent experience."

Cons:

• "Very poor customer service that can't be supported. Not the best karak chai in town but loved their chai latte."
• "During our brunch, we ordered a significant amount of food, which amounted to almost £90 (6 adults). However, the staff (Nina) made us feel uncomfortable and unwelcome."
• "Unfortunately, my recent experience at this restaurant was incredibly disappointing. I would give it a negative review due to the rude and unprofessional behavior of the staff."
• "I ordered a chicken tikka wrap, was so bland and chicken tikka was dried out, Fries were so hard. They must've just been reheated."
• "Very very slow service. Nearly waited for more than an hour for the pathetic food."