Truro Lounge Reviews Summary

Food Quality

Pros:

• "Food fantastic and arrived really quick even though it was busy."
• "Simply put best of it's type in Truro, kicks the XXXX out of hubbox etc. Give it a go if you are ever in truro. Food was hot, crispy fries, crunchy fresh salad, amazing cocktails, first rate service."
• "Stopped in for a bite to eat after a day shopping in Truro. Ordered from the specials board a sweet potato curry with tempura cod and spring onion and chilli. My wife and I had the same dish and both found it to be very tasty!"
• "I had the Nadi Goreng, always very tasty and my friends had the Bang Bang chicken which they both said was delicious."
• "Food was amazing and a very good menu with a lot of choice."
• "Really nice food here, even cater for vegans."
• "The food was very nice."

Cons:

• "The chicken was overcooked and dry and served cold and unappetising."
• "Today, the chicken as so so over cooked I could barely cut the burger in half!"
• "Most of my brunch was just warm and the sauce on the Benedict was exceedingly vinegar tasting."
• "The food was awful. I had the all day breakfast which consisted of half a dried up unedible tomato."
• "Food is overall somewhere between mediocre and poor with several culturally incorrect items on the menu."
• "Pretty poor breakfast. I had the vegan; mushrooms tinned, beans lukewarm."
• "When the food did arrive it wasn’t great, it was presented nicely but sadly that was as good as it got, my partners poached eggs tasted strongly of vinegar."

Service

Pros:

• "Very friendly and cheerful staff too definitely will be back 🥰"
• "Staff were very nice and friendly, specifically the one who calls everyone sweet pea (brunette with glasses)!"
• "The food is amazing here, brilliant and friendly service."
• "Service is friendly, even when the staff are rushed off their feet they are constantly smiling and make you feel welcome."
• "Great service and friendly staff, good selection on the menu plus they serve breakfast all day."
• "Very friendly and welcoming service staff."
• "The staff were super friendly even let me try the wine before I bought it."

Cons:

• "Not the best experience. Drinks required for a family of 5 at 6.30pm. Very long queues to be seated and served."
• "Really terrible service, waited nearly an hour for food on a Tuesday lunchtime, wasn’t busy."
• "The waitress had an argumentative attitude and refused to give a refund for that meal."
• "Service was abysmal. We waited at least 5 minutes for someone to seat us, staff walking straight past us mind, then another customer advised us just to go to the bar."
• "Service was slow, full tray of drinks spilled over me, followed by server laughing."
• "Useless, ordered some drinks online as directed. 20 minutes later still waiting, whereas others just ordering at the bar got their drinks straight away."
• "Service was not all there."

Ambiance and Decor

Pros:

• "Heated smoking area on the first floor, unique decoration and a cosy atmosphere."
• "Gorgeous setting, lush food."
• "The atmosphere is really nice."
• "The decor is really good."
• "The Lounge staff are friendly and it's got a great atmosphere."
• "The eclectic decor, comfy sofas, and low-key lighting create the perfect ambiance for a relaxed hangout or a date night."
• "Really liked the decor and atmosphere."

Cons:

• "Incredibly loud music is played so you have to shout to have any conversations... not ideal."
• "Place was a little smelly."
• "All young staff seemed to be grouping up having a social occasion using unprofessional language on a table opposite."
• "The place is mostly clean but could do better with the windowsills being a touch dusty."
• "If you are looking for somewhere to go where you can have a conversation then this isn't the place as the music is so loud."
• "Looking around from an infection control perspective I made a wise decision to leave my table, chairs were filthy, the radiator was dirty and dusty."
• "The whole place looks like it needed a good clean."

Accessibility and Inclusivity

Pros:

• "Children are also welcome - there is a book swap and collection of board games to keep them entertained, as well as free wifi. Dogs are also welcome."
• "Love the lounge! The menu offers a range of food to keep everyone happy, with a nice selection of vegan and vegetarian dishes, alongside children's meals!"
• "This place is doing everything right in terms of making disabled clients welcome and having really good accessibility."
• "Separate vegan menu with lots of choice from burgers to salads. They even highlight what drinks are vegan which saved me getting out the phone to check. Really good portion sizes and fast service. The staff were friendly and helpful."
• "Good for vegan and gluten-free eaters, they have a full dedicated menu."
• "WHEELCHAIR FRIENDLY, MODERN & WELCOMING!"
• "Separate vegan menu with lots of choice from burgers to salads."

Cons:

• "Only problem is if you have an allergy to milk, there is only two choices that are confirmed no traces for milk, the vegan breakfast and Mediterranean salad."
• "No baby changing facilities in the Gents."
• "But when I asked for sugar free drinks, they don't really do them. There are more diabetics than other dietary groups."
• "Only issue is that we decided to sit on the outdoor terrace which was really atmospheric and quiet, if not for the several groups of smokers who decided to come and join us over the course of the evening."
• "I find sitting outside was slightly uncomfortable."
• "Weirdly no tables inside despite their being a wide gap to be able to put 4 in, I assume because of covid but they should fit more tables in."
• "Lack of common Sense! Why in this stone age you don't have table service?"